Medical Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Albion Street Group Practice Medical Receptionist The closing date is 30 October 2026 Apply for this job Job summary To act as the first point of contact for patients, visitors, and healthcare professionals contacting Albion Street Group Practice. The post holder will provide a professional, compassionate, and efficient reception and administrative support service, ensuring the smooth operational running of the practice and high standards of patient care. Main duties of the job Welcome patients and visitors to the practice warmly, efficiently, and professionally. Answer incoming telephone calls, handling enquiries, scheduling appointments, and routing calls Manage patient requests for repeat prescriptions, test results, and general practice information in accordance with practice protocols. Utilise the practice clinical system EMIS Web to book, reschedule, and cancel appointments for GPs, nurses, and allied healthcare professionals. Manage signposting and care navigation to direct patients to the most suitable service or clinician (e.g., GP, practice nurse, pharmacist, or local community services). Monitor e-consultations and online booking requests, Process incoming and outgoing medical correspondence, scan clinical documents into patient records, and workflow tasks to appropriate team members. Process repeat prescription requests accurately and liaise with local pharmacies when necessary. Register new patients, update demographic details, and process temporary patient registrations. Support doctors and nursing staff with daily administrative tasks Ensure the reception area, waiting room, and desk environments remain tidy, safe, and stocked with relevant patient information leaflets. Assist with opening and securing the practice premises according to standard operating procedures. Participate in staff meetings, training sessions, and annual appraisals. Comply with CQC Policies About us Welcome to Albion Street Group Practice Situated at the heart of Rotherhithe in South East London, Albion Street Group Practice is a modern, vibrant, and welcoming NHS primary care surgery dedicated to providing high-quality, patient-centered care to our diverse local community. We pride ourselves on creating an environment where both our patients and our team members feel truly valued, supported, and connected. Details Date posted 02 October 2026 Pay scheme Other Salary £14.80 an hour Contract Permanent Working pattern Full-time Reference number A2284-26-0005 Job locations Albion Street Group Practice 87 Albion Street London SE16 7JX United Kingdom Job description Job responsibilities KEY DUTIES AND RESPONSIBILITIES 1. Reception & Patient Navigation Welcome patients and visitors to the surgery in a warm, empathetic, and professional manner. Direct patients appropriately to clinicians, services, or allied healthcare professionals using practice care navigation guidelines. Respond promptly and efficiently to incoming telephone enquiries, routine requests, and emergencies following practice protocols. Handle patient enquiries regarding test results, repeat prescriptions, and general service pathways with tact and sensitivity. 2. Clinical Systems & Administration (EMIS Web) Use the EMIS Web clinical system to schedule, reschedule, and cancel patient appointments for GPs, nurses, and allied health staff. Process repeat prescription requests accurately a