Enhanced Access Bank Care Navigator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. East End Health Network Enhanced Access Bank Care Navigator The closing date is 30 October 2026 Apply for this job Job summary Are you looking for a rewarding patient-facing role at the heart of primary care? We are seeking a proactive and professional individual to join our Primary Care Network (PCN) Enhanced Access team, supporting patients and clinicians in a busy, dynamic, and welcoming healthcare environment. This role is predominantly based at the front desk, where you will be the first point of contact for patients attending appointments, checking patients in, providing excellent customer service, and helping to ensure the smooth running of Enhanced Access clinics. You will also support GPs and the wider clinical team with basic administrative tasks and day-to-day operational requests. Working within a fast-paced setting, you will gain valuable insight into how primary care services are delivered while developing a broad range of administrative and patient care skills. This is an excellent opportunity for someone who enjoys working with people, thrives in a team environment, and is motivated to learn. We are committed to supporting staff development and offer opportunities to gain exposure to other aspects of primary care, making this an ideal role for someone looking to build a career within the NHS and healthcare services. If you are organised, adaptable, and passionate about providing excellent patient care, we would love to hear from you. Main duties of the job Act as the first point of contact for patients attending Enhanced Access clinics, providing a friendly, professional, and efficient service. Welcome and check patients into appointments, ensuring accurate patient information is recorded and maintained. Manage front desk and reception duties, including answering telephone queries, signposting patients, and responding to general enquiries. Support GPs, nurses, and other healthcare professionals with basic administrative tasks and day-to-day requests. Assist with appointment management, including booking, cancelling, and rearranging appointments as required. Ensure clinical sessions run smoothly Signpost patients to the most appropriate healthcare service, clinician, or community resource based on their needs. Maintain patient confidentiality and comply with NHS policies, procedures, and data protection requirements. Process and distribute correspondence, messages, and documentation accurately and in a timely manner. Escalate urgent patient concerns or operational issues to the appropriate staff member. Work collaboratively with colleagues across the Primary Care Network to deliver high-quality patient care and service delivery. Contribute to a positive patient experience by providing excellent customer service in a busy and dynamic healthcare environment. Undertake other administrative and operational duties appropriate to the role as required by the Enhanced Access service. About us Organisation Overview East End Health Network Co Ltd is a collaborative organisation formed by GP practices in North West Tower Hamlets to support the development and delivery of high-quality, accessible healthcare services for the local community. The organisation works closely with GP practices, community health teams, social care providers, and voluntary sector organisations to improve patient outcomes and ensure joined-up care acros