Business Support Reception Apprentice

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. East London NHS Foundation Trust Business Support Reception Apprentice The closing date is 16 October 2026 Apply for this job Job summary There are two positions available across two different locations. An Apprenticeship is a programme of work-based learning in which the successful candidate will be working towards an Apprenticeship in NHS Customer Services (Level 2). On an Apprenticeship, the post holder works towards their qualifications whilst learning a job role or a variety of roles within the Admin department. The aim for the post holder is to acquire the skills, knowledge, experience and qualifications that are required for them to be able to meet the requirements of a substantive position after the completion of their apprenticeship.The Apprenticeship lasts for 18 months and after this, Apprentices are given the opportunity andsupport to apply for a substantive role within East London NHS Foundation Trust if available. Eligibility requirements Potential apprentices must be 16 years old or above (there is no upper age limit). You must not have prior learning in the same subject that you wish to do an apprenticeship in. You must have been living in the UK for the last 3 years. If you are on a Visa, you must have a valid visa that covers the length of the apprenticeship contract; read more about whether your visa is suitable here- Apprenticeship Visa Requirements You must be able to access public funds and not already be in full-time education. You must be able to work 37.5 hours a week. Main duties of the job To be the first point of contact within a busy environment and welcome all in a professional andfriendly manner. The post holder is responsible for a range of reception and administrative dutiesand functions within the wider team and ensures that they are carried out efficiently, effectivelyand up to a high standard.To work alongside and to cover, when appropriate, other administration staff across severallocations in some instances. About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. Details Date posted 09 October 2026 Pay scheme Other Salary £18,145.76 a year per annum Inc HCA Contract Apprenticeship Duration 18 months Working pattern Full-time Reference number 363-CH8284081 Job locations Donald Winnicott Centre/ MHCOP Coate Street/Felstead Street E9 5LG London E2 9AG United Kingdom Job description Job responsibilities To receive all incoming calls and all visitors to the service and deal with appropriately in a courteous and helpful manner. To be aware of the teams daily movements, where to contact them and to call them when required and appropriate. To assist in providing a flexible administrative service and to undertake several office duties at the request of the line manager across several locations in some instances. To co-ordinate and oversee service room bookings and report any problems to line manager. To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeki