Front of House Manager - Maternity Cover

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Hospital of St John and St Elizabeth Front of House Manager - Maternity Cover The closing date is 19 October 2026 Apply for this job Job summary The Front of House Manager will play an integral part in the management and delivery of reception services by providing support, management and leadership to the Front of House administration team. Main duties of the job In collaboration with team leaders, the Manager will be responsible for the day-to-day management of the Front of House administration team, and will ensure that the department delivers high standards of patient care in a professional and efficient way and in line with Hospitals and departmental standards. About us St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff. We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments. We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice. Details Date posted 06 October 2026 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Full-time Reference number B0263-26-0434 Job locations 60 Grove End Road St John’s Wood London NW8 9NH United Kingdom Job description Job responsibilities In collaboration with the Head of Outpatients and Patient Services and front of house teams, ensure delivery of the strategic and operational plan(s) To provide day to day management, leadership and support to administrative staff members To perform local inductions and probationary reviews for all new starters within the team To carry out performance reviews and annual appraisals with staff members. Challenge, investigate and manage any staff performance concerns in accordance to the Hospital policies. To ensure all new staff are set up on the required systems and that all leavers have their accounts deactivated To assist in the training of staff on various systems and be a super user. Ensure departments and staff are working in compliance of the latest GDPR regulations and hospital guidelines. Ensure patient data capture is accurate. To support the administrative staff with complaints, trouble shooting, challenging/difficult customers and/or situations. Support the leads in investigating any billing/invoices or administrative queries. Job description Job responsibilities In collaboration with the Head of Outpatients and Patient Services and front of house teams, ensure delivery of the strategic and operational plan(s) To provide day to day management, leadership and support to administrative staff members To perform local inductions and probationary reviews for all new starters within the team To carry out performance reviews and annual appraisals with staff members. Challenge, investigate and manage any staff performance concerns in accordance to the Hospital policies. To ensure all new staff are set up on the required systems and that all leavers have their accounts deactivated To assist in the training of staff on various syst