Appeals Officer

Salary range: £36,153 - £38,361 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre Salary range: £34,998 - £37,692 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic Centre Fair Outcome, Every Time Making Every Decision Count Accuracy, Fairness, Service Take the next step in your career at Brent Bring your skills to a borough that is ambitious, diverse and forward-looking Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people. Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference. About the role We are seeking a diligent and customer-focused  experienced PCN Appeals Officer to join our Parking Services team. This important role involves reviewing and responding to representations and appeals relating to Penalty Charge Notices (PCNs), ensuring that each case is handled efficiently, fairly and in accordance with statutory guidance, relevant legislation and established procedures. The postholder will also be responsible for supporting the debt registration and enforcement processes. In this role, you will: Review and assess representations against PCNs, applying relevant legislation, policies, and procedures. Communicate clearly and professionally with members of the public, providing accurate information and guidance regarding parking enforcement and representations. Prepare written responses to representations, ensuring clarity, accuracy, and consistency. Maintain detailed records of all representations and decisions using company systems. Liaise with internal teams and external agencies as required to gather information and resolve cases. Contribute to the continuous improvement of the representations process, identifying opportunities for efficiency or enhanced customer service.. About you We are looking for someone who: Proven experience of processing representations is essential Strong written and verbal communication skills. Excellent attention to detail and ability to interpret legislation and policy. Ability to handle sensitive situations with tact and professionalism. IT literate, with experience using databases and Microsoft Office. Why join us? We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from: 27 days' annual leave, rising with length of service, plus bank holidays Local Government Pension Scheme with generous employer contributions Hybrid and flexible working options available for most roles Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities Learning and development opportunities to support your career Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment To learn more about our staff benefits, visit Our offer to you . How to apply Please note that employees must have successfully completed their probationary period before applying for this vacancy Closing date: Thursday, 15 October 2026 (23:59) Interested in applying? Click " Apply Now " to begin your application. You will need to submit a supporting statement demonstrating how you meet the essential criteria