Receptionist/Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Canalside Health Centre Receptionist/Administrator The closing date is 16 October 2026 Apply for this job Job summary Golborne Canalside Health Centre is a small and friendly community-minded GP practice operating in an area of high health inequality. We work together to provide excellent NHS primary care services and to support our patient population through partnerships with community organisations, technological innovation, and training the next generation of GPs. Golborne Canalside Health Centre is seeking a friendly, organised and motivated Part-Time Receptionist / Administrator to join our supportive GP practice team as we move into our bespoke new premises, from which we will run both NHS services and innovative, community -based projects. As an integral part of our patient-focused environment, you'll play a pivotal role in ensuring seamless operations and exceptional care delivery. Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals. This includes providing front desk duties and conducting administrative duties, such as email management, appointment booking and making hospital referrals. If you're organized, compassionate, and ready to make a difference, apply now. Main duties of the job This is a key front of house and administrative role, ideal for someone who enjoys working with people, can manage competing priorities, and takes pride in delivering excellent patient care. You will work closely with the wider practice team, providing vital support during the afternoon and early evening, and taking handover from the morning team to ensure continuity of service. Providing a welcoming, professional and compassionate front desk service to patients and visitors Checking patients in and managing waiting room flow Handling incoming calls and face to face enquiries efficiently and courteously Booking, amending and cancelling appointments in line with practice procedures Supporting lunchtime reception cover Responding to practice emails and routine patient queries Processing referrals to secondary care / hospital services Completing administrative tasks handed over by the morning team and seeing these through to completion Liaising appropriately with GPs, clinicians and the wider practice team as required Maintaining accurate patient records and data entry on the clinical system Team working: Working collaboratively as part of a close knit, supportive team Contributing to team cohesion and smooth day to day practice operations Managing workload responsibly and escalating issues where appropriate Demonstrating flexibility and a proactive, problem-solving approach Health and Safety: Acting as a Fire Warden and First Aider (training will be provided) About us Golborne Canalside Health Centreis a vibrant and dynamic General Practice in West London North Kensington. The atmosphere is characterized by a strong sense of teamwork, compassion, and a dedication to providing high-quality patient care. The Principal GP is also passionate in offering healthcare other than just clinical care, such as cooking classes for diabetics, to allow patients to be involved and responsible for their own health and wellbeing The work ethic here is exemplary, with a focus on continuous learning and development. The team is