Patient Services (Receptionist)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Elsdale Street Surgery Patient Services (Receptionist) The closing date is 31 October 2026 Apply for this job Job summary We are looking for a candidate with Primary Care experience and EMIS web experience. We are looking for a creative, proficient, and motivated individual who wishes to develop in a forward-thinking, family-focused practice. To support our triager each day in all manner of administrative tasks associated with booking appointments to fill clinical sessions for GPs and HCPs. Our practice boasts regulars team meetings, staff lunches and a host of activities to be involved in within the wider community, amongst the team, and through volunteering opportunities. Main duties of the job The right candidate will have experience in Primary Care and must be proficient with EMIS The right candidate will have a friendly manner when talking with patients and will work to go the extra mile in helping the patients with their needs. The role is to work in Patient Services who handle all administrative tasks associated with patient care. Responsibilities include, though are not limited to: greeting and booking in patients on the Front Desk, directing patients, signposting, patient registration, booking appointments, processing of information (electronic and hard copy), and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and inquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers About us Elsdale Street Surgery is a practice comprised of a multidisciplinary team which includes 3 GP Partners, 7 Salaried GPs, 3 Practice Nurses, a Healthcare Assistant, a Clinical Pharmacist, Social Prescribers and Physiotherapists. We have a Patient Services and wider administrative team supporting our healthcare professionals, including a medical secretary and clinical documentation coders. We are a patient-centered practice with a focus on creating a collaborative work environment. We are dedicated to improving the lives of our team and providing activities and support to enable our colleagues to put the patient first Details Date posted 23 September 2026 Pay scheme Other Salary £12.50 to £13.50 an hour Contract Permanent Working pattern Part-time Reference number A2905-26-0005 Job locations 28, Elsdale St London E9 6QY United Kingdom Job description Job responsibilities Job Description To provide an efficient and effective service to patients. To support the practice team in their efforts to deliver a patient-focused, high-quality clinical service to our patients incorporating online services and face-to-face services where appropriate. Opening and Closing Duties Work on a rota basis to cover early shifts and extended access late shifts. Book appointments Register patients Manage general inquiries from patients Support the issuing of prescriptions. Welcome patients to the Practice Provide a patient liaison Liaise with other providers on behalf of patients and clinicians such as hospitals. Clinician Support Receive and record requests for home visits appropriately and accurately. IT & Computer To input required information onto the computer, including registrations and deductions. To enter newly registered patient's details onto the comput