Lead Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Brookfield Park Surgery Lead Receptionist The closing date is 12 October 2026 Apply for this job Job summary The Lead receptionist is responsible for the leadership, organisation and continuous improvement of reception and administrative services within the practice. The post-holder will ensure safe, efficient and patient-centred front-of-house operations, maintaining high standards of access, communication and service delivery. This role includes direct line management of the reception team, oversight of systems and processes, and responsibility for driving service improvements aligned with practice priorities. Given the level of access to confidential and sensitive information, the post-holder must maintain the highest standards of professionalism, integrity and confidentiality at all times. Main duties of the job Oversee the day-to-day running of reception and administrative services Lead on the coordination and optimisation of clinical and administrative rotas Always ensure appropriate staffing levels and effective cover Develop, implement and maintain efficient office processes and workflows Manage incoming deliveries, ensuring adherence to cold chain and relevant policies Act as fire marshall and ensure appropriate safety processes are followed Line manage all reception staff, including recruitment, induction, performance management and absence management Conduct staff appraisals and support ongoing development Identify and deliver training needs within the team Foster a positive, supportive and accountable team culture Lead on staff wellbeing, engagement and team cohesion initiatives Support delivery and optimisation of Enhanced Services and QOF-related administrative processes Develop, implement and review reception policies and procedures Act as first point of escalation for patient concerns and complaints, ensuring appropriate handling in line with policy Ensure compliance with safeguarding, health and safety, and organisational policies Promote confidentiality, information governance and data protection. Ensure patients are treated with dignity, respect and compassion. Assist with the development and review of reception policies and procedures. Minute practice meetings and service improvement initiatives. About us Brookfield Park Surgery is a well established General Practice based in Camden, serving the local community with a comprehensive range of primary care services.The practice is committed to providing high quality, patient-centred care, supporting the health and wellbeing of its diverse population through accessible, responsive, and coordinated healthcare services. Our team is made up of experienced GP partner, salaried GPs, Practice Nurse, Health Care Assistant, Allied health professionals, and a dedicated administrative team, all working collaboratively to deliver excellent services. We are a training practice, training both GP registrars and medical students. As an active member of the North Camden Primary Care Network (PCN), the practice collaborates with neighbouring practices and local partners to enhance access, and improve health outcomes. The Lead Receptionist will be well supported by the GP Partner, and wider surgery team. Details Date posted 28 September 2026 Pay scheme Other Salary £15 to £17 an hour Contract Permanent Working pattern Part-time Reference number A4107-26-0002 J