Hard FM Supervisor

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. North London NHS Foundation Trust Hard FM Supervisor The closing date is 22 October 2026 Apply for this job Job summary The postholder will report directly to and support the Trust Hard FM Manager, undertaking the day-to-day monitoring, inspection and assurance of outsourced Hard Facilities Management services across community sites throughout the Trust's five boroughs, working flexibly across locations according to operational need. Working within Trust policies, statutory requirements and contractual arrangements, the postholder will provide operational oversight of Hard FM service delivery, monitoring contractor performance, planned and reactive maintenance, statutory compliance and quality standards. The role will undertake site inspections, monitor outstanding works and contractor performance, and act as a key liaison between Trust services and the Hard FM provider to ensure issues are identified, escalated and progressed to satisfactory completion. The postholder is not responsible for the direct delivery or supervision of maintenance services but will support the Trust Hard FM Manager in ensuring contracted services are delivered safely, effectively and in accordance with contractual requirements. The postholder will embed the Trust values and The North London Way across all aspects of the function. Main duties of the job Support the Trust Hard FM Manager in monitoring and assuring outsourced Hard FM services across Trust sites. Monitor contractor performance against specifications, KPIs, SLAs and contractual requirements. Undertake site inspections and quality checks of planned, reactive and remedial maintenance, escalating delays, backlogs and recurring failures. Monitor statutory compliance, maintenance records, certification and contractor evidence against relevant legislation, HTMs, HBNs, health and safety and estates standards. Monitor contractor attendance, response and completion times using CAFM systems and performance data. Inspect completed works and contractor compliance with Trust procedures, permits to work, safe systems of work and site requirements. Liaise with clinical and non-clinical services, Estates & Facilities teams and the Hard FM provider to resolve estates issues. Identify and escalate operational risks, compliance concerns, service failures and contractor performance issues. Support investigations into contractor incidents, complaints and service failures, tracking actions to completion. Maintain inspection, audit and performance records and support KPI reporting, dashboards and management information. Support financial and commercial contract monitoring as required. Promote safety, quality, customer service and continuous improvement, working flexibly across Trust sites to support service continuity and resilience. About us North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy: We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT? We develop and retain ou