Patient Services Co-ordinator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. St John’s Way Medical Centre Patient Services Co-ordinator The closing date is 16 October 2026 Apply for this job Job summary Job Summary: The Patient Services Coordinator provides a combined front-of-house and administrative service to the Practice, acting as the first point of contact for patients and visitors while also managing the clinical and administrative correspondence, referrals and processes that support patient care. The postholder will work flexibly across reception and administrative functions as directed by the Patient Services Manager, Practice Manager/Deputy Practice Manager, according to current workload and staffing levels. Main duties of the job The Patient Services Coordinator is the first point of contact for patients and visitors, supporting reception and the practices administrative work. Main duties include managing appointments,Triage, registrations and records; handling calls, emails, post and digital inboxes; reviewing and routing tasks;Coding, processing referrals and prescriptions; and preparing specialist, safeguarding and chargeable-work paperwork. The role also involves keeping records accurate and confidential, supporting colleagues, maintaining a safe reception environment and completing relevant training. About us St Johns Way Medical Centre is a well-established NHS GP practice located in Archway, serving a diverse local population of 12,000 with a strong focus on accessible, high-quality primary care. The practice provides comprehensive medical services including diagnosis and treatment of acute and chronic conditions, preventative care, family planning, maternity services, and a range of diagnostic and screening services. From its establishment, the practice has aimed to deliver patient-centred care that is responsive, safe, and effective. St Johns Way Medical Centre aims to provide high-quality, accessible, and compassionate primary care to its diverse community, with a strong focus on safety, effectiveness, and patient-centred care. The practice is committed to delivering timely access through a responsive triage system, supporting both physical and mental wellbeing through a multidisciplinary team, and working collaboratively within its Primary Care Network to improve population health and reduce inequalities. It also promotes prevention, early intervention, and digital access where appropriate, while continuously improving services through patient feedback, clinical governance, and a culture of learning. Details Date posted 28 September 2026 Pay scheme Other Salary £14 an hour Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A0970-26-0004 Job locations 96 St. John's Way London N19 3RN United Kingdom Job description Job responsibilities The Patient Services Coordinator provides a combined front-of-house and administrative service to the Practice, acting as the first point of contact for patients and visitors while also managing the clinical and administrative correspondence, referrals and processes that support patient care. The postholder will work flexibly across reception and administrative functions as directed by the Patient Services Manager , Practice Manager/Deputy Practice Manager, according to current workload and staffing levels. 1. Patient-Facing & Front of House Duties