Medical Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Elm House Surgery Medical Receptionist The closing date is 30 November 2026 Apply for this job Job summary We are looking to recruit an exceptional Medical Receptionist to complement our existing team. The hours are part-time (25 hrs) across 5 days: Mondays: 8am - 4pm Tuesdays: 4pm - 8pm Wednesdays: Day Off Thursdays: 8am - 12 noon Fridays: 8am - 4pm Alternate Saturdays: 8am - 12 noon This role would suit someone who is looking for an opportunity to develop their existing customer service skills in a fast-paced progressive environment. The ideal candidate will have excellent verbal and written communication skills. They will be empathetic, compassionate, patient focused and driven to provide exacting standards of care. We require someone who is resilient, adaptable to change, positive, enthusiastic, and an effective team player. Experience in EMIS Web and Docman is desirable but not essential. Main duties of the job The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams. About us Elm House Surgery is a large GP practice lead by four Clinician Partners and a Managing Partner. We are based in the Beckenham Beacon and look after 33,000 patients.We offer competitive rates of pay, a large, friendly team, modern, purpose-built premises, an NHS Pension, and a free annual flu jab. Details Date posted 21 September 2026 Pay scheme Other Salary £13 an hour Contract Permanent Working pattern Part-time Reference number A2220-26-0000 Job locations Elm House Surgery 379 Croydon Road Beckenham BR3 3FD United Kingdom Job description Job responsibilities Duties and responsibilities The purpose of this role is to deliver a high level of customer care to patients. The receptionists are front-line and should promote a professional and friendly image to patients and visitors at all times. They also provide an essential support function to the clinical and management teams. Dealing with enquiries from patients, internal personnel and external organisations in a professional and efficient manner. Receiving and directing patients and visitors on arrival at the practice with courtesy. Dealing with Anima requests in a friendly professional manner, ensuring confidentiality according to the practice procedure. Handling all telephone enquiries and requests within the practice telephone protocol. Operating the clinical system to book, cancel and amend appointments. Operating the clinical system to input and retrieve data as required. Responsible for receiving and recording messages efficiently and accurately according to practice procedure, ensuring that messages are conveyed to the clinical team in a timely manner. Liaising with the doctors regarding requests for home visits. Booking home visits as per practice protocol. Arranging interpreting services as and when required. Ensuring that all patient registration procedures are carried out accurately and that patients complete the necessary documentation. Ensuring that patient records are up to date and that information recorded is accurate and relevant. Dealing with patient tasks and requests on Anima and Emis tasks according