GP Receptionist/Care Navigator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. ICO HEALTH GROUP GP Receptionist/Care Navigator The closing date is 31 October 2026 Apply for this job Job summary ICO Health Group is seeking an experienced and compassionate GP Care Navigator to join our busy and supportive practice team on a 12-month fixed-term contract. As the first point of contact for patients, you will deliver a high-quality, professional front-line service, ensuring patients are directed to the most appropriate healthcare professional or service. This role is key to improving patient access, supporting clinical teams, and maintaining an efficient and responsive service. Main duties of the job Patient Care Navigation Act as the first point of contact for patients via face-to-face, telephone, and digital platforms Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations Support patients in accessing NHS and community services Promote self-care and patient independence Reception and Administrative Duties Book, amend, and manage appointments and home visit requests Register new and temporary patients Process repeat prescriptions in line with practice protocols Manage incoming and outgoing correspondence, including scanning and filing Clinical Systems & IT Maintain accurate patient records using EMIS Web and other digital systems Use tools such as CHATDOC AI to support patient interactions Support data entry, searches, and reporting requirements Communication & Coordination Liaise with clinicians, healthcare professionals, and external services Communicate effectively with patients and carers Support continuity of care through accurate and timely information sharing Assist in managing the appointment system efficiently Help ensure patients are seen by the most appropriate clinician, reducing GP workload Maintain a clean, organised, and welcoming reception environment Compliance & Governance Adhere to confidentiality, GDPR, and data protection requirements Follow infection control, safeguarding, and health & safety policies Promote equality, diversity, and inclusion About us An exciting opportunity has arisen for a Care Navigator to join a forward thinking and innovative practice in Downham. We have a 10,000-patient list size. The practice is based in Downham Health & Leisure Centre and is easily accessible by public transport. Free parking for all staff. Working collaboratively with our PCN, ICB and other neighbouring practices, our MDT team consists of a 2 GP Partners, 3 salaried GPs, 1 ANP, 2 Physician Associates, 1 Practice Nurses, 1 HCA, a phlebotomist and two Clinical Pharmacists, who are very well supported by an established management and administrative team. We have partnered with Doctaly Assist (https://doctalyassist.com/) to develop digital pathways to improve access for our patients. Details Date posted 05 October 2026 Pay scheme Other Salary Depending on experience N/A Contract Fixed term Duration 12 months Working pattern Full-time Reference number A2755-26-0004 Job locations Moorside Surgery 7-9 Moorside Road Bromley Kent BR1 5EP United Kingdom I C O Health Group 7-9 Moorside Road BROMLEY BR1 5EP United Kingdom Job description Job responsibilities Patient Care Navigation Act as the first point of contact for patients via face-to-face, telephone, and digital platforms Signpost patients to appropria