Duty Manager | Reception Manager

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Stratford Health Centre | The Forest Practice Duty Manager | Reception Manager The closing date is 14 October 2026 Apply for this job Job summary We are looking for a welcoming, efficient and highly organised Duty Manager to join our practice team, working 30 hours per week. This is a varied, hands-on role responsible for supporting the smooth day-to-day operation of our practices. You will provide visible leadership to the administrative and reception teams, maintain high standards of patient service and help ensure that operational processes are completed safely, effectively and on time. We are looking for someone approachable and proactive who can confidently manage competing priorities, support colleagues and respond calmly to the changing demands of a busy primary care environment. Main duties of the job The Duty Manager will oversee the smooth day-to-day running of reception and administrative team. This includes coordinating staffing and workloads, monitoring key workflows, supporting planning and ensuring urgent tasks are prioritised and escalated appropriately. The role also involves leading and developing the team, maintaining excellent patient service, responding to operational pressures and ensuring compliance with practice policies, CQC standards and health and safety requirements. About us Stratford Health Centre and The Forest Practice form a growing primary care practice group serving more than 16,000 patients within the London Borough of Newham. We are part of the wider Newham NW2 Primary Care Network, which serves a combined population of more than 40,000 patients. Our two practice sites are approximately one kilometer apart and are operationally integrated, with aligned policies and procedures. Our clinical and administrative teams work across both practices, providing a flexible, collaborative and productive operating model. We are always looking for new talent and welcome ideas and initiatives that strengthen patient services, support team development and contribute to the long-term sustainability of our practices. Details Date posted 07 October 2026 Pay scheme Other Salary £14.30 an hour Contract Permanent Working pattern Part-time Reference number A3546-26-0002 Job locations 121-123 The Grove Stratford London E15 1EN United Kingdom The Forest Practice - Lord Lister Health Centre 121 Woodgrange Road LONDON E7 0EP United Kingdom Job description Job responsibilities The Duty Managers responsibilities will include: Coordinating daily operations and ensuring reception and administrative services run smoothly. Organising staffing and workloads so that the right people are in the right place at the right time. Monitoring key workflows, including appointments, prescriptions, electronic tasks, documents, correspondence and laboratory reports. Prioritising urgent work, setting clear deadlines and escalating concerns appropriately. Supporting clinical session planning and ensuring appointment availability meets service requirements. Providing day-to-day leadership, guidance, training and performance support to team members. Leading team huddles and communicating important operational updates. Maintaining a professional, welcoming and well-organised environment for patients, visitors and colleagues. Supporting patients with complex enquiries or concerns and assisting with complaint resolution. Responding effectively to s