Patient Liaison Officer

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Vicarage Lane Surgery Patient Liaison Officer The closing date is 01 December 2026 Apply for this job Job summary We are looking for a friendly Patient Liaison Officer to join our patient-focused surgery. Able to work in a fast-paced environment with an established team. Plenty of opportunities for growth within the surgeryaswell as being part of a thriving, happy workforce. Main duties of the job Main duties of the job To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records. To work in the reception area welcoming patients to the practice, treating them courteously, with dignity and respect at all times. Helping patients by dealing with requests or questions in a polite, professional and efficient manner To enable patients to access health care, directing them to appointments with appropriate members of the practice team, or outside services Booking, changing and cancelling appointments in person or over the telephone Answering patients general queries Taking telephone calls and messages, liaising with clinical and administrative staff, hospitals etc Telephoning patients in the evening to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so Registering patients, ensuring that information is checked and documented accurately Ensuring that an adequate supply of stationery is available in the consulting rooms and the reception area General use of the computer with patient details, making appointments, recording information etc General administration involving patient records, audits etc as required. About us The Vicarage Lane Surgery is a welcoming GP practice serving over 10,000 patients in the heart of Stratford, East London. We are a friendly, dedicated team who always put our patients first. We constantly look for new ways to improve the service we provide for our patients and for our team. Our goal is to deliver excellence in care and exemplary service in everything we do. Details Date posted 05 October 2026 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4768-26-0003 Job locations The Vicarage Lane Health Centre Stratford London E15 4ES United Kingdom Job description Job responsibilities JOB TITLE: Patient Liaison Officer REPORTS TO: Business Manager ACCOUNTABLE TO: GP Partner The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Sign-Posting patients and visitors to the correct departments and services. Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of t