Hard FM Manager

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. North London NHS Foundation Trust Hard FM Manager The closing date is 21 October 2026 Apply for this job Job summary The postholder will act as the Trust's Intelligent Client Contract and Performance Manager for designated outsourced Hard Facilities Management services. The postholder will be primarily based at St Anne's Hospital; however, they may be required to work across Chase Farm Hospital, Highgate Mental Health Centre and associated community sites as service demands require. Working with a high degree of autonomy within Trust policies, statutory frameworks and contractual requirements, the postholder will provide specialist operational oversight, technical assurance and contract management to ensure external service providers deliver safe, effective, compliant and value-for-money services. The role is responsible for interpreting and challenging contractor performance, assuring statutory compliance, managing contractual relationships, identifying service risks and driving continuous improvement. The postholder is not responsible for the direct delivery or day-to-day supervision of maintenance services. The postholder will embed the Trust values and The North London Way across all aspects of the function. Main duties of the job Act as the Trust's Intelligent Client for outsourced Hard FM contracts, ensuring services are delivered safely and effectively and in accordance with contractual requirements. Monitor and challenge contractor performance against KPIs, service specifications, statutory requirements and quality standards. Provide technical assurance of statutory maintenance, PPM, reactive maintenance and lifecycle activities. Monitor compliance with legislation, HTMs, HBNs and H&S requirements. Undertake audits, inspections and assurance reviews to verify compliance and service quality. Monitor maintenance backlogs, asset condition and risks, ensuring mitigation measures are implemented. Act as liaison between Trust stakeholders and Hard FM service providers. Investigate estates-related incidents, complaints, service failures and contractual non-compliance. Prepare performance, compliance and assurance reports for senior management and governance groups. Support compliance with CQC standards, PAM, ERIC and other regulatory requirements. Monitor contractor financial performance, review quotations, validate invoices and ensure value for money. Support the Hard FM Supervisor. Utilise CAFM systems and performance data to support contract management. Develop local procedures, contract management processes and service improvement initiatives. About us North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy: We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT? We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, gene