Administrator / Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Hodford Road Surgery Administrator / Receptionist The closing date is 30 October 2026 Apply for this job Job summary Our candidate must be enthusiastic and computer literate, preferably with experience in using EMIS WEB although this is not essential as full training will be given on induction.  The role is a wide and varied  and the successful candidate will provide a range of administration duties such as summarising, read-coding and searches, managing electronic messages, using own initiative, providing a comprehensive administration/clerical service and attending meetings within the practice. You will be organised, quick thinking, be a problem solver, and be empathetic and caring towards our patients, their families and your colleagues. You will be a person who likes working in a team but you should also be able to take responsibility for getting on with your work supporting the smooth running of the practice. Main duties of the job RECEPTION duties. Receiving patients, consulting with members of practice team, processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link. Taking messages and passing on information. Managing incoming electronic data including clinical documents, patient requests/emails, virtual data and medication request. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and provider. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols GENERAL ADMINISTRATION. Processing and distributing incoming and outgoing mail. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. About us This is an essential role, helping to provide a welcoming and friendly professional service to general members of the public, and all staff and visitors to the practice. In return for your hard work and dedication we can offer you the opportunity to work within a friendly and supportive team. Details Date posted 25 September 2026 Pay scheme Other Salary £14.80 an hour Contract Permanent Working pattern Full-time Reference number A1307-26-0003 Job locations 73 Hodford Road London NW11 8NH United Kingdom Job description Job responsibilities You who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contact