Patient Care Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Morris House Group Practice Patient Care Administrator The closing date is 31 October 2026 Apply for this job Job summary Job summary This post requires someone with initiative, enthusiasm, excellent communication skills and empathy with patients and colleagues. Well organised, reliable and with a flexible approach to team work. The role involves reception and admin duties both patient facing and over the phone. You will liaise with team members to provide a reception service including answering patient and visitor general enquires and booking appointments. Admin duties will include patient records maintenance, recording repeat prescriptions and processing patient emails received via the surgery website all in accordance with protocols. You will be required to ensure the professional image of the practice is maintained whilst acting as the first point of contact with patients and visitors. Main duties of the job Main duties of the job The successful candidate will: Have experience of working with others Be highly motivated and innovative self starter Be discreet and able to maintain confidentiality Have a professional and personable presentation and demeanour Have excellent customer service skills and ability to communicate confidently with the general public over the phone and face to face Excellent communication skills and the ability to problem solve and resolve issues calmly under pressure It literate with a high standard of accuracy and quality Information management- able to collect, organise and input data efficiently Time Management: able to work to deadlines About us Overview of your organisation We serve approximately 13,500 socially and culturally diverse patients from a large modern healthcare centre in the vibrant borough of Haringey. We are active in supporting the professional development and personal interests of our team and where appropriate ongoing study or courses will be supported. Offering a lot of opportunities to develop your customer service skills We are an innovative and educationally focussed practice and are looking for applicants with a similar working ethos to join our multidisciplinary team of dynamic and caring staff consisting of doctors, pharmacists, paramedics, nurses and healthcare assistants. Full training will be provided including working protocols and procedures. You will work with an experienced team of administration staff as well as working closely with the medical team. Details Date posted 07 October 2026 Pay scheme Other Salary £13.68 an hour Contract Fixed term Duration 12 months Working pattern Full-time Reference number A4089-26-0015 Job locations 239 Lordship Lane London N17 6AA United Kingdom Job description Job responsibilities **3 COVID-19 VACCINE MANDATORY ** Must be available to start at 8.00am and / or finish at 19.00pm Job Responsibilities Reception To liaise with team members in providing a reception service Respond and redirect all patient and visitor requests accordingly Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate. Book in patients based on the reception script and visitors in line with practice appointments and visitors procedures. To be aware of other local resources and community organisations, and provide information to patients. Collect payments from patients for non-NHS services. To provide cov