Patient Services Co-ordinator - SPOC

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Sutton Primary Care Networks Patient Services Co-ordinator - SPOC The closing date is 15 October 2026 Apply for this job Job summary Patient Services Co-Ordinator will work closely with Patient Services/SPOC Team Leader and Sutton GP Practice Managers, clinicians and or practice staff across all four PCNs as well as with other key stakeholders. The Patient Services Co-Ordinator candidate will be comfortable working in a busy and changing environment. You will have a good eye for detail and a can do attitude with a strong focus on delivery and getting the job done. The role requires a team oriented individual who is eager to develop their skills in delivering efficient patient services through coordinating patients care via EMIS telephone, email and other communication channels. Main duties of the job Coordinate and support the home visiting team to manage demand and capacity of the service across the borough To arrange and manage the clinical systems required to coordinate the triage of patients and paramedic home visit clinics To work effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as required to provide an integrated response Answer incoming calls promptly and in a courteous manner, providing information that is required. Triage, Book, reschedule and cancel appointments as requested. About us Sutton Primary Care Networks is the collaborative vehicle for the four Sutton PCNs and the former Sutton GP Federation working together as a single entity. We are a Community Interest Company that aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve. Sutton has four PCNs whose boundaries are based on historical relationships and groupings of organisations. There are some similarities of residents health and care needs unique to a particular PCN, and many more needs that are shared across all four PCNs. Our four PCNs, represent all 21 GP surgeries around Sutton. Their collective footprints cover all of the London Borough of Sutton and its residents who are able to access and benefit from the services and improvements offered by Primary Care Networks. Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with all general practices being required to be in a network by June 2019, and Clinical Commissioning Groups (CCGs) being required to commit recurrent funding to develop and maintain them. The networks will have expanded neighbourhood teams which will comprise a range of staff such as GPs, pharmacists, district nurses, community geriatricians, dementia workers and Allied Health Professionals such as physiotherapists and podiatrists/chiropodists, joined by social care and the voluntary sector. Details Date posted 29 September 2026 Pay scheme Other Salary £30,187.50 a year pro rata as this a part time role. Contract Permanent Working pattern Part-time Reference number A2700-26-0045 Job locations Thomas Wall Centre 52 Benhill Avenue Sutton Surrey SM1 4DP United Kingdom Job description Job responsibilities Duties and Responsibilities Coordinate and support the home visiting team to manage demand and capacity of the service across the borough To arrange and manage the clinical systems required to coordinate the triage of patients