Service Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Sutton Primary Care Networks Service Administrator The closing date is 05 November 2026 Apply for this job Job summary To provide administrative support for the Mental Health Practitioner Service, Health & Wellbeing Coach Service and the Social Prescribing Service. To ensure that all patients referred in are logged and triaged to the appropriate member of each service. Main duties of the job To contact patients and provide a service introduction to ensure that expectations are clear. To book initial consultations on behalf of service staff and send reminders to patients. Other agreed administrative tasks as requested and agreed with the service leads, such as meeting notes. To support the Service Leads and H&WB Manager with service reporting, to provide visibility to the GP practices around work done. About us Sutton PCNs Sutton Primary Care Networks is the collaborative vehicle for the four Sutton PCNs and the former Sutton GP Federation working together as a single entity. We are a Community Interest Company that aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve. Sutton has four PCNs whose boundaries are based on historical relationships and groupings of organisations. There are some similarities of residents health and care needs unique to a particular PCN, and many more needs that are shared across all four PCNs. Our four PCN represent all 21 GP surgeries in Sutton. Their collective footprints cover all of the London Borough of Sutton and its residents who are able to access and benefit from the services and improvements offered by Primary Care Networks. Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with all general practices being required to be in a network by June 2019, and CCGs/Integrated Care Boards (ICBs) being required to commit recurrent funding to develop and maintain them. The networks will have expanded neighbourhood teams which will comprise a range of staff such as GPs, pharmacists, district nurses, community geriatricians, dementia workers and Allied Health Professionals such as physiotherapists and podiatrists/chiropodists, joined by social care and the voluntary sector. Details Date posted 05 October 2026 Pay scheme Other Salary £30,187.50 a year Contract Permanent Working pattern Full-time Reference number A2700-26-0048 Job locations Thomas Wall Centre 52 Benhill Avenue Sutton Surrey SM1 4DP United Kingdom Job description Job responsibilities Responsibilities 1. Referral triage for each service. 2. Booking in and carrying out introduction calls for referrals and sending back inappropriate referrals to referrers. 3. Booking in the initial consultation for each patient with the appropriate service team member. 4. Day to day management and oversight of appointment books, active patient load as well as waiting lists. 5. Sending appointment reminder texts. 6. Oversight of DNAs and focused work on improving the current rates for each service. 7. Manage and oversight of complaints & learning events to ensure a reduction of issues especially around patient bookings. 8. Last minute staff sickness appointment cancellations and communication. 9. Ongoing admin support in the office for team members who travel between many different sites/practices such as letter printing and po