Patient Administrator (Receptionist)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Forge Close Surgery Patient Administrator (Receptionist) The closing date is 30 November 2026 Apply for this job Job summary This is a small, friendly and busy GP Practice where no two days are the same. We are looking for a Patient Administrator to join our supportive team and play an important role in helping our patients access the right care at the right time. The role is fast-paced, varied and sometimes challenging, so you will need to be organised, calm under pressure and able to manage several tasks at once. You will be dealing with patients face-to-face and over the telephone, supporting appointments and enquiries, processing administrative work and working closely with our clinical and administrative teams. It can be demanding, but it is also extremely rewarding. Every day you will have the opportunity to make a genuine difference to someone's experience of the NHS whether that is helping a patient navigate the practice, resolving a problem, or simply providing a friendly and reassuring point of contact. We value teamwork, kindness, reliability and a willingness to learn. In return, you will join a close-knit team where your contribution matters and where every member of staff plays an important part in delivering a high-quality service to our patients. If you enjoy working with people, thrive in a busy environment and want a role where no two days are the same, we would love to hear from you. Previous GP or NHS experience is desirable, but full training will be provided. We will only contact candidates who are shortlisted for interview. If invited youwill be required to complete a typing test. Main duties of the job We are seeking a part-time, permanent Patient Administrator to join our amazing team. Hours: 23 hours over 4 days Monday: 12:00pm - 6:00pm Tuesday: 8am - 1.30pm Thursday: 7:45am - 1pm Friday: 12:00pm - 6:45pm (30-min unpaid break) Brief Description of Duties As a Patient Administrator, you will be one of the first points of contact for our patients and will play an important role in helping them access the right service at the right time. Your duties will include: Welcoming and assisting patients at reception in a friendly and professional manner. Answering telephone calls and responding to patient enquiries. Supporting patients with appointments and directing them to the most appropriate service or member of the team. Responding to emails and online enquiries, including our online triage system. Processing repeat prescription requests and dealing with prescription-related administrative queries. Undertaking DOCMAN administration, including scanning, coding and filing incoming. Filing and maintaining patient records and ensuring information is processed accurately and promptly. Completing general administrative tasks to support the smooth running of the practice. Liaising with clinical and non-clinical teams. Handling confidential and sensitive information in accordance with practice policies and NHS requirements. Current patients of the Surgery: If you are offered this position, you would need to register with another GP practice before commencing employment with us. About us At Forge Close Surgery, we are united by a shared purpose: to deliver compassionate, safe and high-quality healthcare while fostering a warm, respectful and supportive workplace. Together, as one team, we care for our community and each