Receptionist/Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Elthorne Park Surgery Receptionist/Administrator The closing date is 30 October 2026 Apply for this job Job summary Receptionist/Administrator Job Overview The Receptionist/Administrator is responsible for providing a professional, welcoming and efficient front-line service to patients while supporting the smooth running of the GP practice. Main duties of the job Main responsibilities Welcome patients and deal with enquiries in a friendly and professional manner. Answer telephone calls and respond to patient queries appropriately. Book, cancel and rearrange appointments according to practice procedures. Register new patients and update patient information accurately. Maintain confidentiality and handle sensitive patient information appropriately. Direct patients to the appropriate healthcare professional or service, following practice procedures. Process repeat prescription requests and other administrative tasks where required. Receive and relay messages accurately to GPs and other members of the healthcare team. Deal calmly and professionally with patients who may be upset, anxious or frustrated. Maintain accurate records using the practice's computer systems. Work closely with GPs, nurses, administrators and other members of the practice team. Follow GDPR, confidentiality, safeguarding and health and safety requirements. Support the general administration and smooth day-to-day running of the surgery. About us Elthorne Park Surgery is a well-established and popular 4-Partner Practice with 4 Salaried Doctors, a growing list size (currently 9900 patients) in Hanwell, West London. Modern purpose built premises with car parking and good transport links including the Elizabeth Line. We are a SystemOne practice and have a full complement of friendly and supportive staff. We pride ourselves on providing high quality clinical care. The ideal candidate needs to be committed to delivering high quality care and have strong attention to detail. Details Date posted 01 October 2026 Pay scheme Other Salary £12.71 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A5386-26-0001 Job locations 106 Elthorne Park Road Hanwell London W7 2JJ United Kingdom Job description Job responsibilities Job Summary: The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial/administrative support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Pract