Frontline Supervisor

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Parchmore Group Frontline Supervisor The closing date is 31 October 2026 Apply for this job Job summary Parchmore Medical Centre provides GP services to almost 15,000 patients in Thornton Heath. We are an innovative, forward thinking, multi -award winning GP training practice, with a committed team. We provide multi-professional teaching. We are looking for : FRONTLINE SUPERVISOR - 25 hours per week. This role ensures that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times, ensuring the seamless delivery of Front of House services. The two Frontline Supervisors will work together to cover the opening hours of the practice and provide some additional cover when one is away. Shifts will range between 7:45 - 18:30 Monday - Friday Under the guidance of the Service Lead, the Frontline Supervisors will continually review the operational plans ahead to ensure adequate cover and monitor appointment screens to ensure processes and bookings are running efficiently Qualities we are looking for: must be flexible with working hours have excellent customer service skills be a good communicator have supervisory skills able to cope under pressure be a team player Main duties of the job Frontline duties To supervise the professional greeting of clients and visitors, to the highest standards Ensure efficiency of appointment systems and monitor flow of patients Patient services Ensure that patients without appointments but who require urgent consultationare seen in accordance with the Urgent Care protocol. Ensure that requests for home visits and urgent appointments are dealt with efficiently policy. Ensure that regular patient satisfaction surveys are undertaken and reported to improve the quality of service provided to our patients. Contribute to the regular production of the Practice newsletters Ensure that the other patient feedback is incorporated into Practices standards to improve services in conjunction with Senior Leadership Team Attend staff meetings as the point of contact for reception Regularly contribute to the delivery of the above programmes by bringing new ideas to the workplace. Supervision of reception staff Assist with recruitment, induction, training and appraisals of frontline patient coordinators Leading, monitoring, motivating and inspiring the team; providing guidance and support. On-going development of skills and knowledge for the FOH team. Ensure that prescription requests are processed accurately and efficiently and in a timely manner in accordance with practice policy. About us We are a group practice that strives to provide high quality medical care and offer a personal approach. All staff are committed to constantly improving the service we provide to ensure the service we offer to patients is clinically excellent as well as innovative and forward thinking. We have led on an exciting transformational Social Prescribing programme with the aim being to improve local community involvement in health and reduce dependency on health services. There are opportunities to get involved in other Quality Improvement projects. Our practice team consists of a large non clinical team, Practice Pharmacists, Physicians Associates, 5 Practice Nurses, 3 HCAs, 5 Partners and 9 Salaried GPs. We value our large workforce and s