Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Farley Road Medical Practice Receptionist The closing date is 28 October 2026 Apply for this job Job summary We are looking for a part time receptionist (18 hrs per week) to join our friendly team. The role of a GP receptionist is an important part of the practice. Reception is often the first point of contact for patients, whether this is face-to-face, over the telephone, or through online services. As a receptionist, your role is not simply about answering the phone or booking appointments. You are part of the wider practice team and play an important role in helping patients access the right service and ensuring the practice runs smoothly. Main duties of the job Welcoming patients and providing a friendly and professional first point of contact. Answering telephone calls and dealing with patient queries. Booking, cancelling and changing appointments appropriately. Helping patients understand how they can access the different services available. Signposting patients to the most appropriate healthcare professional or service. Processing administrative requests and updating patient information. Handling confidential and sensitive information appropriately. Supporting GPs, nurses, care coordinators and the wider practice team. Managing patient requests through systems such as the NHS App and online consultation services. Ensuring messages and requests are passed to the appropriate team member. Following practice policies, procedures and confidentiality requirements. About us We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care. Details Date posted 06 October 2026 Pay scheme Other Salary Depending on experience Starting at £13.25 but depends on experience Contract Permanent Working pattern Part-time Reference number A4683-26-0009 Job locations 53 Farley Road South Croydon Surrey CR2 7NG United Kingdom Job description Job responsibilities As a GP Receptionist, you will be the first point of contact for patients, providing a friendly, professional and welcoming service. You will handle patient enquiries, book and manage appointments, answer telephone calls, process administrative tasks and signpost patients to the appropriate service. The role requires excellent communication and organisational skills, a calm and professional manner, and the ability to work effectively as part of a busy practice team. Confidentiality, accuracy and a patient-centred approach are essential. Job description Job responsibilities As a GP Receptionist, you will be the first point of contact for patients, providing a friendly, professional and welcoming service. You will handle patient enquiries, book and manage appointments, answer telephone calls, process administrative tasks and signpost patients to the appropriate service. The role requires excellent communication and organisational skills, a calm and professional manner, and the ability to work effectively as part of a busy practice team. Confidentiality, accuracy and a patient-centred approach are essential. Person Specification Experience Essential GSCE Level qualifications in English & Maths or equivalent A demonstrable commitment to professional development. Previous experience