Operational Manager (General Practice)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Park Road Surgery Operational Manager (General Practice) The closing date is 29 October 2026 Apply for this job Job summary We are seeking an experienced and motivated Operations Manager to join our supportive and high-performing GP Practice team. This is an exciting opportunity for someone with strong leadership and organisational skills to contribute to the smooth running of the practice and help deliver high-quality care to our patients. The successful candidate will be responsible for overseeing day-to-day operations, managing the reception team, supporting the Practice Manager, and deputising for them when required. This role is based at the surgery in Teddington. The role is part-time (25 hours per week), but you should be flexible and be available throughout the practice opening hours (8am to 6.30pm) Monday to Friday, as required and agreed. Main duties of the job Lead the reception team - including performance management and rota planning Oversee daily non-clinical operations - including patient registration, document management, responding to emails, insurance reports and medical reports requests and referrals Oversee online triage request process ensuring that reception deal with as many as possible, within agreed protocols Provide operational support to the Practice Manager and deputise in their absence Use the Surgery telephony system to audit call data, identify peak times, and inform staff planning and service improvements Maintain compliance with CQC, GDPR, NHS England, and local ICB requirements Manage facilities, stock, suppliers, and IT systems / equipment Handle patient complaints, within agreed protocol, and implement service improvements based on feedback Support financial and performance processes including claims for QOF, LCS, DES, and other commissioned services 1Coordinate reception meetings and represent the practice with external stakeholders as required 1Be responsible for medical records management including Subject access and online records requests 1Coordinate processes and strategies around patient recalls About us We are a well-established training GP Practice with a patient list size of approximately 12,600. We are proud to have received a Good rating from the CQC and are actively involved in our local Primary Care Network (PCN). The practice also benefits from the support of Additional Roles Reimbursement Scheme (ARRS) staff employed through the PCN, including clinical pharmacists, social prescribers, and a Mental Health Care Worker. These team members play an integral role in enhancing the quality and breadth of services we offer to our patients. The practice team are guided by values that prioritise patient care, staff well-being, and continuous improvement. Our key values include respect, dignity, compassion, and a commitment to quality of care. We foster a collaborative and supportive environment, where everyone feels valued and empowered. Open communication, shared learning, and accountability are central to how we work together to deliver the best possible care to our community. You will be joining a friendly, experienced team in a well-organised practice environment. We feel that this role would be a good development opportunity, for someone looking to work in practice management. More information about the practice can be found on our website: Park Road Surgery D