MHSPA Telecoach - Unregistered (Bank)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. West London NHS Trust MHSPA Telecoach - Unregistered (Bank) The closing date is 13 October 2026 Apply for this job Job summary Are you an experienced mental health practitioner looking to develop your skills within a fast-paced and rewarding crisis service? The Mental Health Single Point of Access (MH SPA) and NHS 111 Mental Health Service is seeking skilled and compassionate Band 5 Telecoach to join our growing team in Ealing This opportunity is ideal for individuals with substantial experience working in mental health crisis, triage, assessment or psychologically informed support roles who are looking to further develop their practice within an innovative frontline service. Working within a supportive multidisciplinary team, you will provide frontline mental health triage and crisis support across telephone, digital and face-to-face settings. You will undertake assessments, deliver psychologically informed interventions, support risk identification and contribute to ensuring individuals receive the right care, at the right time, in the right place. This is a highly rewarding but emotionally demanding role requiring resilience, compassion, sound judgement and the ability to remain calm within high-pressure situations. The service operates 24 hours a day, 7 days a week and post holders will be required to participate in a full rota including days, nights, weekends and bank holidays. All new starters will undertake a structured induction programme and must be available to attend during standard weekday working hours. Annual leave is not ordinarily approved during the induction period Main duties of the job As a Band 5 Telecoach within the MH SPA and NHS 111 Mental Health Service, your responsibilities will include: Undertaking mental health triage and assessment of individuals presenting in crisis via telephone, digital and face to face contact Completing psychosocial and risk assessments to support safe and effective decision making Delivering brief psychologically informed interventions to support emotional regulation, de-escalation and distress tolerance Formulating immediate support plans and contributing to crisis care planning Signposting and referring individuals to the most appropriate internal and external support pathways Escalating high-risk, deteriorating or complex presentations to senior clinicians appropriately Liaising with professionals and partner agencies including police, ambulance services, GPs and mental health teams Maintaining accurate and defensible clinical documentation Supporting peers, new starters and junior colleagues within the team Participating in service improvement, audit and reflective practice activities This role offers excellent development opportunities for practitioners seeking to strengthen their experience in crisis assessment, risk formulation and frontline mental health intervention. About us West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London borough