Head of Administration & Patient Services

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. West London NHS Trust Head of Administration & Patient Services The closing date is 20 October 2026 Apply for this job Job summary Head of Administration & Patient Services West London Forensic Services We are seeking an experienced and motivated leader to join West London Forensic Services as our Head of Administration & Patient Services . This is a rare opportunity to lead a number of vital services across a large and diverse forensic mental health setting. Reporting to the Service Director, you will provide strategic and operational leadership for administration services across the Three Bridges Medium Secure Directorate, The Orchard Women's Service, Low Secure and Community Services, and the Cassel Hospital. You will also oversee Patient Affairs, Patient Banking Services, CQC administration support, and key service budgets. The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services. This is an exciting opportunity to make a significant impact within a nationally recognised forensic service while working as part of a supportive senior leadership team. For an informal discussion, please contact the recruiting manager. Main duties of the job 1. This is a rare and exciting opportunity to lead and shape administrative and patient support services across one of the UK's largest forensic mental health services. As Head of Administration & Patient Services , you will provide strategic leadership for administration, patient affairs, and patient banking services, ensuring the delivery of high-quality, efficient, and patient-focused support across West London Forensic Services. You will lead services across: The Three Bridges Medium Secure Directorate The Orchard Women's Service Low Secure and Community Services The Cassel Hospital Primary Health Care Key responsibilities include: Leading and developing administration services across the division. Managing administration managers and supporting workforce development. Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery. Leading on governance processes, service procedures, and CQC activity. Supporting investigations, disciplinary processes, and service improvement initiatives. Managing departmental budgets and resources to support operational excellence. This is an excellent opportunity for an experienced leader to make a significant impact on service quality, patient experience, and organisational performance while working as part of a supportive senior leadership team. About us West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services