Care Navigator (Reception)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Integrated Care Partnership Care Navigator (Reception) The closing date is 30 October 2026 Apply for this job Job summary The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN. We are looking for someone to help provide an efficient service to patients presenting to, electronically requesting or telephoning the practice Main duties of the job To assist the doctors, other clinicians and management in the provision of a high quality service. Receive and direct patients on arrival in a courteous and efficient manner. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition. Answering general enquiries, explaining processes and responding to requests. Answering telephone calls, transferring calls or dealing with the callers' requests appropriately. Process patient requests for appointments. Receiving and recording requests for home visits and messages for the doctors & nurses. Process repeat prescription requests in accordance with company procedures. Giving results to patients. Enter patient data onto the clinical system (EMIS) and code appropriately. Initiate contact with and respond to requests from patients, team members and external agencies. To provide cover for colleagues absences. About us The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN. The Practice is based over four sites. The Old Cottage Hospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (near Chessington) and Stoneleigh Medical Centre Stoneleigh. Details Date posted 21 September 2026 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1829-26-0006 Job locations The Old Cottage Hospital Alexandra Road Epsom KT17 4BL United Kingdom 2 Chessington Road Ewell Epsom Surrey KT17 1TF United Kingdom Cox Lane Epsom Surrey KT19 9PS United Kingdom Job description Job responsibilities Care Navigator Integrated Care Partnership We are looking for a professional, friendly and reliable Care Navigator to join our team across our four GP surgery sites. The role is focused on providing excellent patient service, supporting our Total Triage process and ensuring patients are directed to the right service or clinician. Key Responsibilities Welcome patients and handle telephone enquiries professionally. Support patients with online requests, the NHS App and digital services. Accurately record patient information and follow the ICP Total Triage process. Book, amend and cancel appointments in line with practice procedures. Signpost patients to appropriate services and escalate urgent concerns correctly. Process administrative work including EMIS tasks, AccuRx, emails, registrations, documents and patient communications. Follow prescription, confidentiality, safeguarding and patient safety procedures. Maintain a professional and confidential reception environment. Work closely with GPs, nurses, pharmacists, administrators and other Care Navigators. Work flexibly across IC