CCC Reactive Care Specialist Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Bromley Healthcare CIC CCC Reactive Care Specialist Administrator The closing date is 22 October 2026 Apply for this job Job summary CCC Reactive Care Specialist Administrator Band 3 - £30,630 - £32,346 inc HCAS pro rata Full-time hours 37.5 per week The Reactive Care Specialist Administrator provides high-quality, safe and efficient administrative and call-handling support across Reactive Care services within the Care Coordination Centre (CCC). Alongside CCC Administrator responsibilities, the post holder will develop specialist knowledge of the services they support, manage complex enquiries, work with increased autonomy and provide cross-cover to maintain service resilience and patient safety. The role includes enhanced system access, including running front-end reports and building and managing clinics and diaries on EMIS. Reactive Care operates 7 days a week between 08:00 and 22:00 , including weekends and bank holidays. Outside core hours, the post holder will use appropriate escalation pathways to manage risks, capacity pressures and patient safety concerns. Working Pattern This post works a four-week rolling rota. Please note that the successful candidate will be required to work both Saturday and Sunday every week as part of their normal working week , alongside allocated weekday shifts. Please review the attached Proposed Roster Pattern before applying. Flexibility across service operating hours, including bank holidays, is required. Interviews are expected to take place on Monday 2 November 2026. Main duties of the job Call Handling and Patient Contact Provide a professional and compassionate first point of contact for patients, carers and healthcare professionals. Manage inbound and outbound calls, appointments, enquiries and urgent messages, resolving issues where possible and escalating appropriately. Administration Undertake administrative duties including referral processing, appointment scheduling, data entry, record management and correspondence. Maintain accurate records and ensure confidentiality and data quality standards are met. Specialist Administration and Out of Hours Responsibility Act as a specialist administrator with a strong understanding of Reactive Care services. Manage complex enquiries, monitor workflows and service performance, support service improvements and provide guidance to colleagues. During evenings, weekends and bank holidays, act as a senior administrative presence, using judgement to manage issues and follow escalation procedures. Communication Communicate effectively with patients, carers, colleagues and partner organisations. Handle sensitive information with professionalism, empathy and discretion while ensuring timely information sharing. Other Duties Work independently within established policies and procedures. Support governance, incident reporting and continuous improvement activities to ensure the effective delivery of Reactive Care services. About us Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups. Compensation is contingent upon NHS experience and current banding/pay point. We provide an outstanding benefits package, which includes pension schemes,