Band 8a Service Development Manager

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. North London Partners Shared Service Band 8a Service Development Manager The closing date is 20 October 2026 Apply for this job Job summary NLPSS is seeking an experienced Service Development Manager to lead the management and development of its award-winning Robot Process Automation ('RPA') services. This is a temporary fixed term position designed to cover a 12-month maternity leave within a complex corporate shared service environment. This vacancy comes at a pivotal moment following a new partnership with DXC Technology, a global leader in IT services and consulting. DXC Technology will provide technical support to run the existing automations while collaborating with the organisation to optimise the implementation of emerging technologies like AI. Main duties of the job The successful candidate will act as the vital link managing the interface between the operational services, technical services, and external clients, which include partner NHS Trusts. Managing a small team, the primary focus will be ensuring the entire automation portfolio meets stringent performance targets, remains efficient, resilient, and supports the business goals of improving employee experience while reducing service cost. In addition to ensuring day to day service delivery the manager will develop and expand the scope and scale of the current portfolio. This involves working with the senior management team and NHS partners to explore new automation opportunities and identifying optimisations for innovation across all service areas, such as recruitment, payroll, medical workforce and occupational health. As one of the organisation's most crucial and creative posts this is a fundamental role in our team, with wide internal and external profile, at the forefront of innovating our corporate services. The position demands a professional who can blend technical automation oversight with strategic customer relationship management. You'll need to work at pace and scale, pushing the boundaries with colleagues, stakeholders and customers alike in your determination to deliver a digitally-enabled, cost-effective, outstanding employee experience at scale. About us North London Partners Shared Services is an innovative NHS business unit dedicated to providing corporate services at scale across London. A partnership of 8 Trusts, our vision is to deliver a 'excellent patient care through an outstanding employee experience'. We need the most innovative, creative and caring people from outside and inside the NHS to deliver our mission to redefine our corporate services around the user experience, using technology to support innovation in service delivery. Details Date posted 06 October 2026 Pay scheme Agenda for change Band Band 8a Salary £63,665 to £70,887 a year per annum Contract Fixed term Duration 13 months Working pattern Full-time Reference number 391-RFL-8340676 Job locations Enfield Civic Centre Enfield EN1 3XA United Kingdom Job description Job responsibilities Key responsibilities Lead the management and development of the award-winning automation services across multiple corporate service lines. Manage the complex interface between the operational service, technical services, and partner NHS Trusts. Oversee existing RPA processes to ensure the portfolio meets performance targets, remains highly efficient, resilient, and cost effective. Ident