Care Navigator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Ridgeway Surgery Care Navigator The closing date is 11 October 2026 Apply for this job Job summary The Ridgeway Surgery in Harrow is looking for a Care Navigator to help patients access the right care and make their experience of contacting the practice as straightforward as possible. Working closely with our clinical teams, you will review patient requests, coordinate appointments and follow-up, and guide patients towards appropriate services. You will use agreed practice pathways, with support from the duty clinician whenever advice is needed. You will also support core reception services when required, including the front desk, telephone calls and patient registrations. This is an opportunity to develop your skills in general practice and make a difference to patients every day. We offer structured training, shadowing and supervised practice, with your responsibilities developing as your confidence and experience grow. We are looking for someone who communicates clearly, listens carefully and remains calm under pressure. If you enjoy helping people, work well in a team and are keen to learn, we would welcome your application. Main duties of the job Your main focus will be helping patients reach the most appropriate care through our online consultation system, telephone and face-to-face contact. You will clarify requests, check relevant information and use practice pathways to arrange appointments or direct patients to other services. You will work closely with the duty clinician, promptly escalating urgent concerns, safeguarding issues and any requests that need clinical judgement. You will help maintain continuity of care and support patients who need additional assistance to access services. Day-to-day work will also include coordinating routine reviews and follow-up, handling administrative queries and keeping accurate records. When required, you will support reception by welcoming patients at the front desk, answering calls, processing registrations and assisting with general enquiries. About us The Ridgeway Surgery is a GP practice in Harrow, providing care from our main surgery and our branch at Alexandra Avenue Health and Social Care Centre. Our team includes GPs, nurses, clinical pharmacists, healthcare assistants, care navigators and administrative staff. We work together to help patients access appropriate care and support people with a wide range of health needs. We value clear communication, teamwork and a willingness to learn. Care navigators work closely with clinicians, with regular opportunities to ask questions and build their knowledge through training and day-to-day experience. We are committed to improving how we work, including using digital tools to make services easier to access and coordinate. Joining us offers the opportunity to contribute ideas, develop your skills and play an important part in the care we provide to our local community. Details Date posted 05 October 2026 Pay scheme Other Salary £14.21 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number A5079-26-0006 Job locations The Ridgeway Surgery 71 Imperial Drive Harrow Middlesex HA2 7DU United Kingdom Alexandra Avenue Health & Social Care Centre 275 Alexandra Avenue HARROW Middlesex HA2 9DX United Kingdom Job description Job responsibilities Job title: Care Navigator Employer: The Ridgeway Surgery, Harro