Patient Services Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Esher Green Surgery Patient Services Administrator The closing date is 01 November 2026 Apply for this job Job summary Bourne Health is a leading Primary Care NHS (National Health Service) GP (General Practitioner) Partnership. The Administration team provides administrative support to the clinical and non-clinical teams. They support the clinical team by coding medical records as directed. They support the non-clinical team by overseeing registrations and deductions and providing administrative support across all areas of Practice Administration. We appreciate the interest of all applicants. Please note that we may close this vacancy early if we identify a suitable candidate before the advertised closing date, so we encourage interested applicants to apply as soon as possible. Main duties of the job As a Patient Administrator, you will be responsible for a variety of tasks including handling patient queries, managing clinical correspondence, maintaining accurate records, and supporting appointment and referral processes. You will work closely with GPs, nurses, and the reception team to help deliver efficient and compassionate primary care services. About us The Bourne Health Partnership is a dynamic and growing NHS primary care organisation comprising four GP practices: Portland Medical Centre in South Norwood, Keston Medical Practice and The Moorings Medical Practice in Purley and Kenley, and Esher Green Surgery in Surrey Downs. Together, we care for a diverse population of over 55,000 patients. We are a collaborative, forward-thinking organisation led by GP Partners and supported by a broad multi-professional team. Our focus is on delivering sustainable, high-quality care through digital innovation, integrated services, and a strong commitment to patient experience. Why Join Us at Esher Green Surgery? Esher Green Surgery combines the personal feel of a local practice with the resources and support of a larger partnership. As a key part of our administrative team, you will be instrumental in ensuring that the day-to-day operations of the practice run smoothly and that patients receive timely and efficient care. We offer: A supportive and inclusive working environment Opportunities for development and training A chance to contribute meaningfully to improving patient outcomes Flexibility to support work-life balance Details Date posted 01 October 2026 Pay scheme Other Salary £12.71 to £14 an hour Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number A5057-26-0011 Job locations Esher Green Drive Esher Surrey KT10 8BX United Kingdom Job description Job responsibilities Key Responsibilities: Scanning Scan and file all incoming paperwork onto patient records Check scanning for duplicates to ensure only one copy of documents is placed on patient records Using the agreed scanning protocol, assign documents into the relevant folders to be actioned by the appropriate team members Electronic Document Transfer Administration File all EDTs into the Emis patient records Using the agreed protocol, assign EDTs into the relevant folders to be actioned by the appropriate team members Ensure all EDTs are filed and assigned within a suitable timeframe Registrations Oversees all aspects of Patient Registrations Manages the automated system of patien