GP Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Pilgrims Way Surgery GP Receptionist The closing date is 27 November 2026 Apply for this job Job summary We are seeking a Part-time, permanent Receptionist to join our busy and well-organised, friendly team. The role involves acting as the first point of contact for patients and visitors, delivering a high standard of customer service as well as administrative support. This position offers the following post: Post 1 = Monday - 7.30am - 6.30pm Tuesday - 7.30pm - 6.30pm Friday - 12.00pm -6.30pm Please note that flexibility is essential, as there will be occasions when additional shifts are required at short notice. Main duties of the job Duties may be varied from time to time under the direction of the Lead Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels: Opening or closing of Practice premises Maintaining, monitoring and operating the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are signposted to the appropriate Healthcare Professional or service Using digital tools to manage and process patient requests Processing and distributing incoming (and outgoing) email Filing and retrieving paperwork Processing repeat prescriptions Initiating contact with and responding to requests from patients, other team members and associated Healthcare Agencies and providers Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning About us We are a small but busy NHS Training Practice in Dartford with just under 9000 patients. We have 2 General Practitioners Partners, 1 salaried GP, 2 Physician Associates, 2 Practice Nurses and 2 HCAs and 8 members of staff within the Management, Secretarial, Reception and Administrative Teams. We are a GMS practice. Our IT system is EMIS Web. Details Date posted 01 October 2026 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A5072-26-0008 Job locations Pilgrims Way Dartford Kent DA1 1QY United Kingdom Job description Job responsibilities The purpose of the role is to: Offer general assistance to the Practice Team with a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and signpost patients to the appropriate service or Healthcare Professional Administrative duties to help with the smooth and efficient running of the Practice including clerical support to clinical staff and other members of the Practice Team Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other Healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating