Digital Service Desk Technician

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Ashford & St. Peter's Hospitals NHS Foundation Trust Digital Service Desk Technician The closing date is 11 October 2026 Apply for this job Job summary Ashford and St Peters Hospitals NHS Foundation Trust (ASPH) are looking to recruit a new Digital Service Desk Technician to our proactive team. We provide a supportive environment which encourages self-development and allows staff to set time aside for further education. We encourage our Service Desk Technicians to work closely with the senior engineering teams to gain valuable experience and to be vocal with their ideas. Please note we are unable to offer sponsorship for the role at this time. Main duties of the job Using the information provided by users (which may be sketchy and incomplete) either by self-logged tickets, telephone or in person, the post holder will use their knowledge and judgement to decide the best course of action for supporting the user. This could be by resolving the issue immediately or escalating the issue with senior staff and/or national helpdesk systems/3rd party suppliers. The range of issues dealt with includes application problems hardware faults network issues lack of user understanding software errors training needs, and IT related advice requests RA support The candidate will be expected to develop the skills to resolve a growing proportion of calls themselves, either by talking the user through the procedure, or by using Remote Control software to access the user's device directly. About us Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.We work in partnership with Royal Surrey Hospital NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and Orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.We can offer you the full range of NHS benefits and discounts.Please note that adverts may close early, so early application is encouraged.For more information about careers at ASPH please visit:www.asph-careers.org Details Date posted 06 October 2026 Pay scheme Agenda for change Band Band 4 Salary £29,812 to £32,715 a year pa, inc. HCAS Contract Permanent Working pattern Full-time Reference number 323-AC2172-SK-B Job locations St Peter's Hospital Guildford Road Chertsey KT16 0PZ United Kingdom Job description Job responsibilities The Digital Service Desk Technician provides the first point of contact for users experiencing difficulties with IT systems and services. The successful applicant will deliver high