Family Liaison Lead

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. South West London and St Georges Mental Health NHS Trust Family Liaison Lead The closing date is 22 October 2026 Apply for this job Job summary We are seeking an experienced and compassionate Family Liaison & Governance Officer to join the Trust on a part time basis, in a trust wide position sitting within the Nursing and Quality Directorate. This is a unique and influential role that combines patient safety, governance expertise, and family-centred support following serious patient safety incidents and unexpected deaths. The Family Liaison & Governance Officer will work as part of the Quality Governance Team, and will function as the Trust's lead specialist in family liaison and relational patient safety practice, providing expert advice and support to support families, friends and carers through the difficult process of an investigation into an unexpected death or significant patient safety incident which has occurred within a service provided by the Trust, promoting equality, diversity, and inclusion in all aspects of service delivery. The postholder will support the Associate Director of Quality Governance & Risk, Head of Quality Governance, patient safety colleagues, and service lines, with the overview and co-ordinating function for leading and developing the Trust approach to supporting families, friends and carers post a patient safety incident. Main duties of the job The postholder will lead and contribute to the local delivery of the Patient Safety Incident Response Framework and Learning from Patient Safety Events, ensuring we meet system-wide and national requirements and expectations particularly around the engagement of those affected following a significant incident. Working across the Trust and with external partners, including Coroners, legal representatives and healthcare providers, you will help shape and embed a culture of learning, transparency and continuous improvement in line with the Patient Safety Incident Response Framework (PSIRF) and Duty of Candour requirements We are looking for an individual with skills and significant expertise and experience in patient safety, governance, risk management or complex case management. You will possess exceptional communication skills and the emotional intelligence required to support people through distressing and sensitive situations About us Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK. We are Proud to Belong at South West London and St George's Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enri