Care Navigator/Receptionist & Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Latymer Road Surgery Care Navigator/Receptionist & Administrator The closing date is 16 October 2026 Apply for this job Job summary We are looking for a friendly, organised and compassionate individual to join our busy GP surgery team as a Patient Care Navigator / Receptionist / Administrator . As the first point of contact for patients, you will play a key role in delivering excellent customer service and supporting the smooth running of the practice. Duties include welcoming patients, handling telephone and face-to-face enquiries, responding to emails, processing prescription requests, filing and coding clinical correspondence and referrals, supporting safeguarding processes, undertaking site checks, monitoring stock levels, and helping maintain a safe environment. Working as part of a team of four, you will contribute to a shared workload and help ensure patients receive the right support at the right time. The role is offered on a split rota of 07:45-13:45 (Week 1) and 13:00-19:00 (Week 2) . Previous experience in a GP practice or similar patient-facing role is essential. Applicants must have 6-12 months' experience and be proficient in EMIS Web . The successful candidate must deliver excellent patient care and customer service while maintaining professionalism and accuracy. If you are a reliable team player with excellent communication skills, attention to detail and a commitment to patient care, we would love to hear from you. Main duties of the job As a Patient Care Navigator / Receptionist / Administrator, you will be the first point of contact for patients and visitors, providing a professional, friendly and efficient service. You will welcome patients, respond to enquiries in person and by telephone, and support patients in accessing the most appropriate services. The role includes processing prescription requests, responding to emails, filing and coding clinical correspondence, maintaining accurate patient records, processing referrals via NHS e-Referral Service, actioning eConsults as directed by the clinical team, managing appointments, registering new patients, and handling general enquiries. You will be expected to cover colleagues' absences where required, attend practice meetings, maintain a tidy reception area, support patient recall programmes, and undertake additional administrative tasks as directed by the Practice Manager. You will support safeguarding processes, undertake site checks, monitor stock levels, report issues appropriately, and help ensure the premises are safe and secure. Working as part of a team of four, you will share workloads, support colleagues during busy periods, and contribute to a positive, patient-focused environment. Excellent communication skills, attention to detail, flexibility and a commitment to high-quality patient care are essential. About us Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients. We pride ourselves on providing high-quality, patient-centered care in a supportive, professional environment. Our team works collaboratively to deliver comprehensive healthcare services to our community. We are proud to have received a "Good" rating from the Care Quality Commission (CQC), reflecting our commitment to delivering excellent care. We are now looking for a dedicated and Advanced Nurse Practitioner to help us enh