Service Desk Analyst

Service Desk Analyst - Civil Service Jobs - GOV.UK You need JavaScript enabled to use this service. Cookies on Civil Service Jobs We'd like to use analytics cookies so we can understand how you use Civil Service Jobs and make improvements. We also use essential cookies to remember if you’ve accepted analytics cookies. Your cookie preferences have been set You have chosen to accept analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Your cookie preferences have been set You have chosen to reject analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Skip to main content GOV.UK Civil Service Jobs Beta Your feedback will help us to improve. Home Sign in to your account Cymraeg Service Desk Analyst OFGEM Apply before 11:55 pm on Sunday 11th October 2026 Return to search results Details Reference number 483210 Salary £29,313 - £33,936 A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Executive Officer Please insert relevant band Contract type Permanent Business area OFGEM - Corporate Services Type of role Administration / Corporate Support Information Technology Working pattern Full-time Number of jobs available 2 Contents Location About the job Benefits Things you need to know Apply and further information Location London About the job Job summary As a Service Desk Analyst, you will provide first-line technical support across departmental IT applications and services. You will help ensure the smooth operation of end-user computing, multi-function devices, and standard IT equipment. You will work collaboratively with colleagues to resolve incidents and service requests, maintaining high levels of customer satisfaction. Due to the operational nature of the role and on-site hands-on support provided by the team to OFGEM’s staff and the smooth running of the offices and estates, there will be a requirement for an increased office presence compared to the company Hybrid Working Policy (60% per week in office attendance) Job description Technical Support • Provide first-line support for hardware, software, AV, and communications platforms. • Log and manage incidents and service requests using the ITSM tool. • Escalate unresolved issues to second-line support or resolver teams. • Ensure asset information is maintained to a high standard for all physical hardware that come