Deputy Director, IT Service Operations

Deputy Director, IT Service Operations - Civil Service Jobs - GOV.UK You need JavaScript enabled to use this service. Cookies on Civil Service Jobs We'd like to use analytics cookies so we can understand how you use Civil Service Jobs and make improvements. We also use essential cookies to remember if you’ve accepted analytics cookies. Your cookie preferences have been set You have chosen to accept analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Your cookie preferences have been set You have chosen to reject analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Skip to main content GOV.UK Civil Service Jobs Beta Your feedback will help us to improve. Home Sign in to your account Cymraeg Deputy Director, IT Service Operations OFGEM Apply before 11:55 pm on Monday 26th October 2026 Return to search results Details Reference number 484237 Salary £81,000 - £117,800 Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying. A Civil Service Pension with an employer contribution of 28.97% GBP Job grade SCS Pay Band 1 Contract type Permanent Business area OFGEM - Corporate Services - Digital, Data and Technology Services (DDSS) Type of role Digital Information Technology Working pattern Flexible working, Full-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Cardiff, Glasgow, London About the job Job summary Could you thrive at the forefront of transforming technology within the energy sector? Ofgem, Great Britain’s independent energy regulator, is looking for a Deputy Director of IT Service Operations to lead the delivery of secure, resilient and user-centred IT services that underpin our vital regulatory mission. This is a high-profile leadership opportunity with significant scope to shape the future of digital operations at a nationally critical organisation. You will provide strategic and operational leadership across Ofgem’s enterprise IT services, ensuring they continuously evolve to meet organisational needs and deliver measurable outcomes. You will lead four core capabilities: Service Design and Transition, Service Management, Service Desk and End User Computing (EUC). A particular focus will be on the need to develop strong customer service