Parking Engagement Supervisor

We use cookies on this site to enhance your user experience By clicking the Accept button, you agree to us doing so. Accept No, thanks Skip to main content Main navigation My B&D Logout Search Search Services Help improve your council website! We're redesigning our website and we'd love your help! Whether you've got two minutes or twenty, every piece of feedback helps us create a better experience. See the surveys available right now Hide Parking Engagement Supervisor Apply online About this job The purpose of the Council’s parking department is to provide a safe, fair, consistent and transparent service which meets the need of our residents, businesses and visitors, in line with key requirements of our parking strategy. This post will play a key role as a Supervisor within the Parking Engagement Team which focuses on the provision of customer service functions to residents and motorists including, but not limited to the appeals process, permits, mobility services, complaints and managing general correspondence via telephone and email. Managing people and learning each of the customer service functions of the team but being flexible in being demand, this role provides a challenging but rewarding opportunity for the right candidate. Special requirements for this post The specific responsibilities of the post relate to providing services that are fair and accessible to all and that challenge behaviours and practices that prevent this. As such knowledge of the following acts is beneficial: Traffic Management Act 2004 (TMA 2004) London Local Authorities and Transport for London Act 2003, (LLATfL 2003) Highways Act 1980, Road Traffic Act 1991 and its amendments Traffic Signs Regulations and General Direction (TSRGD). The current workings of London Tribunals, Traffic Enforcement Centre and other third-parties associated with parking enforcement. Chronically Sick and Disabled Persons act 1970 (section 21) The Disabled Persons (Badges for Motor Vehicles) Regulations Greater London Authority (GLA) Act 1999 Transport Act 2000 Concessionary Bus travel Act 2007 You must have previous experience of managing people and carrying out all supervisory and HR related functions. About you You will be someone who is enthusiastic about changing parking behaviours for the better and passionate about engaging with residents from a diverse background whilst supervising and supporting the team around you in that provision. About us Barking & Dagenham is changing. It Starts Here. Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity. Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.  We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.   #ItStartsHere - with our streets, our schools, our neighbourhoods. And