PCN Disputes Officer – Customer Services

PCN Disputes Officer – Customer Services – Find Yourself in Hackney Skip to content Find Yourself in Hackney jobs and careers Menu Home Job search Leadership Opportunities Our Council Hackney Council and the Borough Join Hackney’s Transformation Team Join Hackney’s ICT Service Join Hackney’s Adult Services Join Children and Families Services Rebuilding a better Hackney Our Values What we offer Where we work Apprenticeships and Placements Management Trainee Programme Apprenticeships Apprenticeship Blog Placements Free job-finding support Find Yourself in Hackney > Job search > PCN Disputes Officer – Customer Services PCN Disputes Officer – Customer Services Send this job to a friend Print this page Recruitment privacy notice Job details Salary - Grade GBP £41,739 to £43,014 41739 - SO1 Contract Type Permanent Contracted Hours Full Time - 36 hours per week DBS Required No Department Climate, Homes and Economy Service Street Scene Closing date 27/10/2026 Apply Now London Borough of Hackney is looking for talented, ambitious and customer-focused individuals to join our busy Customer Services Parking Disputes Team. Parking is often a contentious issue, which requires a sensitive approach in order to balance competing traffic management demands with expectations of our customers and partners. Our team receives over 7,000 incoming challenges and representations each month, which have to be considered within timeframes set by the legislation and as recommended by the Secretary of State for Transport. Over the last five years, our service area achieved the highest performance amongst all London Councils, with over 75% of all cases going in the Council’s favour at the London Tribunals. We believe in a first-class customer experience, and we are looking for bright people who can bring our three service promises to life; – Providing fair outcomes for all our customers – Getting things done right the first time – Simplifying and continually improving our processes As the PCN Disputes Officer, you will ensure that disputes and appeals relating to penalty charge notices are thoroughly investigated, and that members of the public receive high quality, well drafted responses requiring no secondary correspondence. Your role will require an analytical mind, excellent letter writing and investigative skills, and the ability to make decisions based on clear parking policies. You will be required to show high standards of customer service at all times, whilst delivering high quality and courteous responses, primarily in writing but also by phone and email. You must understand and have the experience with the legislative powers (Section 6 of the Traffic Management Act 2004) and recognise vulnerable customers to deliver fair and balanced outcomes, ensuring the right balance is struck between local policies and individual customer circumstances. You will also undergo extensive training delivered by our experts, who will equip you with all the necessary knowledge, and subsequently receive a Level 3 NVQ accreditation if you are successful in your probation period. About Us With sustainability principles at the heart of our policies, Hackney Parking and Markets Service plays an integral part in making our borough one of London’s best places to live and work. We are immensely proud of our achievements and our people, which makes our organisation one of the best employers in the capital. We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance Key benefits include: – Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service) – Unrivalled pension scheme – Flexible