Brokerage & Direct Payments Team Leader

Brokerage & Direct Payments Team Leader - Hillingdon Council Skip to main content Vacancies Hillingdon Council Jobs Vacancies 0 Saved Jobs Log in to your account Login with Facebook Login with LinkedIn Or Email Address: Email Address is a required field Password: Password is a required field Remember username * Required Login Forgot Password? Register for an account 0 Saved Jobs Log in Log in to your account Login with Facebook Login with LinkedIn Or Email Address: Email Address is a required field Password: Password is a required field Remember username * Required Login Forgot Password? Register Hillingdon Council Jobs Brokerage & Direct Payments Team Leader Posted on 12 October 2026 Save job Apply Closing date: 26 October 2026 Department Adult Social Care & Social Work Department is a required field Salary £44,184 - £48,519 per annum Vacancy type Permanent Hours per week 36 Home Vacancies Brokerage & Direct Payments Team Leader About the role We are looking for an experienced and motivated Brokerage and Direct Payments Team Leader to lead our Brokerage and Direct Payments service within Adult Social Care and Health. This is an exciting opportunity to manage a dedicated team responsible for arranging high-quality, cost-effective care and support packages that help residents live independently and achieve positive outcomes. You will be responsible for overseeing team performance, driving service improvement and supporting the transformation of the service through the use of automation, digital solutions and innovative ways of working. Working closely with social care colleagues, providers, commissioning teams and strategic partners, you will ensure care packages and direct payments are arranged efficiently, represent value for money and meet the needs of residents. Key responsibilities include: Leading and developing a team of Brokerage and Direct Payments Officers to deliver a high-quality and responsive service. Ensuring care packages and direct payments are arranged in a timely, cost-effective manner to meet residents' assessed needs. Managing team performance, workloads and service delivery against agreed targets and service standards. Supporting service transformation, digital innovation and continuous improvement initiatives. Developing strong relationships with providers, social care teams, commissioning colleagues and other stakeholders. Monitoring performance, analysing data and producing management information to support decision-making and market development. About You We are looking for a confident leader with experience of working within Adult Social Care, brokerage, commissioning or a related service area. You will have: Experience managing or supervising a team and supporting staff development and performance. Strong knowledge of care and support services, personal budgets, direct payments or brokerage processes. Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of stakeholders. Experience using data, performance information and management reports to drive service improvement. Strong organisational skills with the ability to manage competing priorities and deliver results. A commitment to delivering excellent customer service, achieving value for money and improving outcomes for residents. You will be proactive, solutions-focused and passionate about supporting residents to achieve greater independence, choice and control over their care and support. About You About us We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development. Here’s a comprehensive overview of the fantastic benefits we provide: Flexible Working Hours – We recognise the importance of fl