Regulatory Performance Programme Manager

Lead regulatory compliance across Property Services and help ensure our homes meet strict safety standards Lead regulatory compliance across Property Services and help ensure our homes meet strict safety standards What you’ll be doing Your primary focus will be ensuring Council homes are fully compliant with Awaab’s Law and wider regulatory requirements under the Social Housing (Regulation) Act 2023. Managing a dedicated team that includes a Special Projects Manager and Special Projects Coordinator, you will oversee both reactive and preventative actions aligned with Housing Health and Safety Rating System (HHSRS) hazards. A key immediate priority will be leading operational preparations ahead of Phase 2 of Awaab’s Law going live in November, ensuring working practices meet statutory timeframes and standards. You will systematically review and develop policies, procedures and operational models within Property Services, moving beyond reactive fixes to establish long-lasting, proactive solutions for issues such as damp and mould. This role is dynamic and extends well beyond sitting behind a desk. You will regularly spend time in the field visiting properties, speaking with residents and running community engagement initiatives such as educational roadshows to encourage self-learning and gather direct feedback. Collaboration and governance form a key part of your daily work. You will build strong working relationships across neighbourhood teams and responsive repairs, while confidently presenting complex regulatory updates and performance reports to senior leaders, council committees and elected councillors. By keeping pace with evolving consumer standards and future legislation, you will maintain organisational preparedness and ensure our service model consistently delivers positive outcomes. For further details, please review the Job Description and Person Specification What you’ll bring You will bring experience within social housing, preferably from a local housing authority or council setting, alongside a solid working knowledge of Awaab’s Law, HHSRS hazards and the built environment. With a background in compliance, surveying or housing operations, you have proven experience in policy development, process design and service transformation. You are skilled at analysing performance data, troubleshooting complex housing management issues and translating technical regulations into clear, structured plans. Your personal approach is aligned with the Council’s core values of Putting Communities First, Respect, Integrity and Working Together. You are open, honest and dedicated to placing resident safety at the very top of your daily priorities. As an effective team player and communicator, you possess the gravitas and confidence needed to present high-level reports to councillors and senior stakeholders. Calm and resilient under pressure, you bring a proactive mindset that turns operational challenges into constructive improvements. Why join us At RBKC, we’re all in – investing in our people, our communities and our future. This role offers the opportunity to join an organisation dedicated to providing safe homes and lasting solutions for residents. You will step into a growing service where you can shape the future regulatory landscape, take ownership of compliance programmes and build long-term standards. You will be part of a supportive, cohesive department that values togetherness, where team members share knowledge and help one another navigate pressurised demands. Positioned at Grade I, the role offers continuous learning, professional development and clear room for career growth as our service expands across the borough. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our