SMT Coordinator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Pinn Medical Centre SMT Coordinator The closing date is 30 October 2026 Apply for this job Job summary The SMT Coordinator provides high-level operational and coordination support to the Senior Management Team (SMT), helping to ensure the effective and efficient running of the practice. The post holder coordinates a broad range of operational, administrative, workforce, IT, clinical systems and communication functions. The post holder acts as a key link between the SMT and the wider practice team, ensuring agreed actions are followed through, systems and processes are maintained, and operational issues are identified, addressed or appropriately escalated. The role requires a high degree of organisation, initiative, confidentiality and professional judgement. The post holder will work independently within agreed parameters while recognising when matters require escalation to the appropriate member of the SMT. The SMT Coordinator is not a line manager and does not hold formal management responsibility for members of staff unless specifically delegated by the SMT. The post holder works closely alongside the Senior Management Team, coordinating agreed actions, processes and operational activity. The post holder is expected to exercise initiative within their area of responsibility, maintain confidentiality and professional standards, and escalate matters requiring clinical, managerial, financial or strategic decision-making to the appropriate member of the SMT. Main duties of the job Coordinate meetings, including weekly clinical meetings, maintain records and track action. Coordinate clinical staff leave, absences and rotas for doctors, pharmacists, physician associates, nurses and HCAs, following management approval Arrange authorised locum cover and coordinate onboarding, induction and leaver processes for staff, trainees and locums Arrange system access, email accounts and Smartcards for starters and locums Provide first-line IT support for practice systems Manage user accounts, access permissions, password resets and IT service desk requests Coordinate Smartcard queries, system updates and IT equipment records Monitor systems and escalate faults or concerns Order stationery and printer supplies and maintenance Manage staff notices, system updates and operational reminders Maintain the practice website and patient-facing media content Produce operational reports, including telephone call volumes and queue times Maintain accurate records and identify recurring issues for the SMT Respond to routine patient enquiries and resolve administrative concerns within the roles remit Record concerns appropriately and escalate complaints, clinical issues and complex matters to the relevant manager About us Our supportive practice is proud to have an excellent well-established team, with a fantastic team working environment, with support for staff and supervision being paramount to patient care. We are proud of our team, which is well-led, meets regularly not only for educational and practice meetings, but also socially, enjoying excellent working relationships with each other and with other staff from our varied multidisciplinary team. This is an exciting opportunity to work in an Outstanding CQC rated practice and GP Access Centre delivering high quality patient care in State of the Art Premises. We are the largest of 7 practi