Ward Administrator - Fleming Ward

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Hillingdon Hospital NHS Foundation Trust Ward Administrator - Fleming Ward The closing date is 20 October 2026 Apply for this job Job summary *Please note - Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.* Permanent post The Ward Administrator acts as the first point of contact for women, families, visitors and colleagues, providing a professional reception service and ensuring that all visitors and staff are appropriately identified prior to gaining access to ward areas. The post holder will manage telephone and email enquiries, coordinate communication with internal departments and external agencies, and support continuity of patient care through effective information sharing. The post holder is responsible for ensuring accurate and timely input of patient and service activity data across Trust information systems, supporting the effective and efficient delivery of maternity services. The post holder will be responsible for arranging, amending and cancelling appointments, maintaining patient records and providing administrative support to the clinical teams on Fleming ward . The role requires the ability to work effectively in a busy and often unpredictable environment whilst maintaining a professional, compassionate and responsive service for patients, families and colleagues. Main duties of the job Information Management, Administration and Patient Services Maintain accurate patient information across Trust systems including PAS/iSoft, Cerner, NIPE Live, ICE Reporting and incident reporting. Record admissions, transfers, discharges, outpatient activity, and maternity and neonatal episodes within agreed timescales, ensuring data quality, completeness and compliance with information governance requirements. Produce records, reports and other documentation to support safe patient care. Provide administrative support by arranging appointments, preparing correspondence, coordinating results, organising interpreting services, maintaining resources and processing financial documentation. Act as a first point of contact for patients, families, visitors and staff, delivering a professional and confidential service. Manage telephone and email enquiries sensitively and ensure timely communication throughout a patients admission journey. Work with multidisciplinary teams, community services and external organisations to support continuity of care and service improvement. Maintain, retrieve, file and archive patient records in line with Trust policies, ensuring information is accurate, secure and accessible. Follow safeguarding, governance and information governance requirements, escalating concerns appropriately and supporting incident reporting and investigations. About us The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We a