Divisional Assistant Service Manager

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. London North West University Healthcare NHS Trust Divisional Assistant Service Manager The closing date is 29 October 2026 Apply for this job Job summary Post holder will be working under the guidance of the Service Manager, assisting with day to day management of the service. The role covers a wide range of duties such as analysing capacity to dealing with a patient complaint. Manage and troubleshoot any service gaps that occur at short notice and assist in the planning of capacity. This role will require good relationship management and maintaining a strong team work ethic within the service. Post holder may also be required to assist in any change management processes set by trust or more locally by the Service Manager or General Manager Main duties of the job Manage personal workload to meet corporate and service deadlines, prioritising urgent and important tasks effectively. Supervise and support staff, delegating responsibilities appropriately and ensuring competence and accountability. Organise and lead staff briefings and meetings as required. Support senior managers with capacity and demand planning to ensure efficient service delivery. Promote collaborative working across clinical and non-clinical teams, fostering strong relationships with internal and external stakeholders. Contribute to the Division's objectives by supporting a shared vision and encouraging staff engagement and involvement in service improvement. Develop effective partnerships with clinicians, managers and multidisciplinary teams to support service planning, delivery and development. Identify service improvements and implement change initiatives in partnership with the Service Manager. Apply a proactive problem-solving approach to address operational challenges and improve service efficiency. Produce, monitor and report on Key Performance Indicators (KPIs), including RTT and Patient Tracking Lists (PTL), attending relevant meetings as required. Analyse performance data and outcome measures against 18-week referral-to-treatment pathways to support service improvement and performance targets. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Details Date posted 15 October 2026 Pay scheme Agenda for change Band Band 6 Salary £45,953 to £54,254 a year PA Contract Permanent Workin