Security Team Leader

Ealing Council has an exciting opportunity for a Security Team Leader on a full-time basis, permanent position, 35 contractual hours per week, worked on a rotational shift pattern, with early shifts commencing at 07:00 and late shifts finishing at 21:00. Commence employment at the bottom spinal column point of Grade 6 , in line with Ealing Council's pay policy. At Ealing Council, we are committed to creating safe, welcoming and inclusive environments for our residents, visitors and staff. Our Security Service plays a vital role in protecting people, buildings and services across the corporate estate while delivering a professional, customer-focused experience to our residents, staff and visitors. This is an opportunity to join a dedicated team that makes a real difference every day. The Security Team Leader role: As a Security Team Leader, you will provide frontline leadership and management to a team of Security Officers across Ealing Council buildings and sites. You will ensure the delivery of a professional, safe and secure service, supporting staff, visitors and service users while maintaining high operational standards and compliance with security policies and procedures. Our ideal Security Team Leader will have the below skills and experience: 1. Experience of supervising security staff working within a busy public facing environment. 2. Demonstrable customer service experience. 3. Conversant with MS Office range of software tools, specifically; Outlook, Word, PowerPoint and Explorer in order to send and receive emails, write reports, prepare and deliver presentations and access on-line resources. 4. Strong time management skills and ability to effectively prioritise competing tasks. 5. Ability to undertake a dynamic risk assessment and determine from a range of potential options the correct course of action to take during an incident response. 6. Strong interpersonal skills in order to effectively engage with staff, stakeholders and senior management. 7. High standard of written and oral communication to convey and report on operational and service issues, including; experience in preparing and delivering reports to senior management both in writing and oral presentation. 8. Experience of leading a security team response to security incidents and building emergencies. 9. The ability to respond and resolve customer complaints, displaying a flexible and solution driven approach as appropriate. 10. To be able to work proactively, using own initiative to identify to senior management options for consideration to resolve service issues or to implement service improvements. 11. Ability to undertake on-call responsibility and if required, ability to undertake work during unsocial periods and times to meet the needs of the service. 12. Working knowledge of current Health and Safety legislation and practice as it applies to the working environment and role of security. 13. Working knowledge and understanding of Equality and Diversity in the workplace. 14. Knowledge and understanding of the data protection principles under GDPR. Essential Qualifications SIA Door Supervisor Licence HSE First Aid (training can be supported) Maybo Conflict resolution Training (training can be supported) Holds or is working towards a level 3 supervisory management award (training can be supported) It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we're looking forward to hearing from you. In your supporting statement, you need to provide examples of how you meet each of the criteria listed in the person specification section of the role profile. Please provide clear and specific examples. We do not accept CVs. Any applications received with a CV attached and without a supporting statement will not be considered. Please note that this position is subject to Ealing Council's enhanced vetting process.. You must have the right to work in the UK. Evidence for the r