Reviews Coordinator

Job type: Full-time 35 hours, Closing date: Sunday 1st November 2026, 23:59, Contract Type: Permanent, Salary: £47,367 to £49,509 per annum (PO2), DBS check required: Yes (Basic) Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you confident applying complex housing legislation to real‑world cases? Can you manage a heavy, fast‑moving caseload while meeting strict statutory deadlines? Are you an exceptional communicator who can explain complex issues clearly and sensitively? Do you have the analytical ability to unravel complex casework and make sound, defensible decisions? What’s the role? The role is to deliver a high‑quality statutory review service for homelessness and housing decisions, ensuring all reviews, appeals and complaints are investigated thoroughly and completed within legal deadlines. It involves making complex, legally robust decisions, managing a demanding caseload, and liaising closely with solicitors, MPs, the Ombudsman and partner agencies. The post also drives service improvement by identifying issues, providing guidance to staff, and promoting a strong homelessness‑prevention approach. What’s in it for you? Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we’re looking for We’re looking for someone with strong expertise in homelessness and housing legislation who can confidently apply complex law to real cases. You’ll need excellent analytical skills to investigate evidence and produce clear, robust review decisions within strict statutory deadlines. We want a skilled communicator who can write high‑quality responses for MPs, the Ombudsman and vulnerable households, while maintaining professionalism and empathy. You should also thrive in a fast‑paced environment, managing a demanding caseload and building effective relationships with legal teams, partners and internal services. Location The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions Relevant experience is needed The recruitment process is anonymous and we don’t accept CV’s. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Hiring Manager Sakeena Khatoon via sakeena.khatoon@lewisham.gov.uk Please click here to view the Job Description and Person Specification Salary £47,367 to £49,509 per annum (PO2) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply The Council reserves the right to close adverts early if there is a large response. Let’s stay