PALS Facilitator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Surrey and Sussex Healthcare NHS Trust PALS Facilitator The closing date is 01 November 2026 Apply for this job Job summary To proactively work as part of the teams in Surrey and Sussex Healthcare NHS Trust in providing a PAL'S function for the visiting public, patients under our care and their families and carers. To provide case management to less complex complaints ensuring all elements of the complaint are addressed within the formal response. To provide regular reporting of key metrics in line with governance frameworks to support the complaints and PALS manager Main duties of the job For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities. About us Surrey and Sussex Healthcare NHS Trust is one of the region's busiest providers of healthcare. It was formed on 1 April 1998 following a merger between East Surrey Healthcare NHS and Crawley Horsham NHS Trusts. We are often referred to as 'SASH'. We run East Surrey Hospital in Redhill, where we have more than 700 beds and provide acute and complex services. In addition, we provide a range of outpatient, diagnostic and less complex planned services at The Earlswood Centre, Caterham Dene Hospital, Crawley Hospital and Horsham Hospital. Every year, over 120,000 people attend our Emergency Department, we deliver nearly 4,000 babies and almost half a million people have outpatient appointments with us. We are a major local employer, with a diverse workforce of around 5,500 staff providing healthcare services to a growing population of some 744,000 people. We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment. Details Date posted 19 October 2026 Pay scheme Agenda for change Band Band 5 Salary £25,658 to £31,234 a year per annum plus high cost allowance Contract Permanent Working pattern Part-time Reference number 326-8243894-BN Job locations East Surrey Hospital Canada Avenue Redhill RH1 5RH United Kingdom Job description Job responsibilities For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities. Job description Job responsibilities For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities. Person Specification Criteria Essential Evidence of a good standard of written English appropriate to the role A complete and accurate application Suitability for role evidenced in supporting statement Evidence of essential experience for role Meet the essential education/qualifications required for the role Hold the necessary mandatory professional/clinical registration Evidence of the Trust values and behaviours Evidence of any other essential criteria outlined in the person specification Person Specification Criteria Essential Evidence of a good standard of written E