Income Recovery Team Leader

Income Recovery Team Leader - Tower Hamlets Careers Skip to main content Saved Jobs Log In Menu Home Directorates Show menu for Directorates Shaping the future of Human Resources and Organisational Development About Us Show menu for About Us Equality, Diversity and Inclusion Working for Tower Hamlets How to apply Tower Hamlets - the place The council Vacancies Contact Us Home Directorates Show menu for Directorates Shaping the future of Human Resources and Organisational Development About Us Show menu for About Us Equality, Diversity and Inclusion Working for Tower Hamlets How to apply Tower Hamlets - the place The council Vacancies Contact Us Income Recovery Team Leader Posted on 20/10/2026 Save Job Apply Home Vacancies Income Recovery Team Leader External Advertising End Date External Advertising End Date: 10 Nov 2026 Internal Advertising End Date Internal Advertising End Date: 10 Nov 2026 All Locations All Locations: Hybrid All Locations is a required field Contract Type Contract Type Not Specified Pay, Benefits and Supplements Pay, Benefits and Supplements: £51,831 About The Role We are recruiting for an Income Recovery Team Leader to join our Neighbourhood Services | Housing & Regeneration Directorate. We are looking for a highly motivated team leader to manage income collection and charges and tenancy sustainment for Tower Hamlets.  You will lead a team of officers to drive service improvement, handle rent monitoring, and arrears recovery across the borough. Committed to achieving positive outcomes, and bring 2+ years line management experience, detailed knowledge of income collection in a social housing setting. In this role, you will: Have the responsibility of managing a team of up to 7 direct reports, ensuring effective supervision, developing, and driving forward continuous improvement Ensure a comprehensive provision of income collection and debt recovery is delivered Focus on operational management, performance, and outcomes for both tenants and London Borough of Tower Hamlets at a particularly challenging time for income collection. About You We are looking for someone who can demonstrate: A minimum of 2 years’ experience of directly managing income teams dealing with complex arrears recovery casework. Have or working towards a CIH Level 4 Certificate in Housing Good understanding and up-to-date knowledge of the rent arrears protocol, Arrears recovery and welfare benefits. Ability to prioritise workload and work under pressure to meet tight deadlines. Actively contribute to the strategic direction of the Income Team. Manage a dedicated team of officers responsible for providing a high-quality income collection service. Proven track record in delivering Income management services across complex and diverse communities, ensuring effective service provision and positive resident outcomes. Strong performance management expertise, including developing innovative approaches to meet and exceed performance targets within Income services. Problem-solving and relationship-building abilities, consistently winning the trust and respect of tenants and residents while driving service improvements. Strong influencing skills, Problem-solving, and relationship-building abilities. Work collaboratively across the Neighbourhoods’ service and wider organisation and partners. Ensure services are delivered successfully to support tenants to sustain their homes. The ability to use a variety of datasets to identify, monitor and review staff performance to improve customer satisfaction. Excellent communication skills, both written and verbal for a variety of audiences. The ability to hold ‘One to Ones,’ support, develop and mentor team members. The ability to work successfully with key internal and external stakeholders and voluntary organisation to achieve results for the tenant and London Borough of Tower Hamlets. Our Benefits Competitive salary £51,831 - £55,080 Local Government Pension Scheme membership. Generous annual leave: 29 day