Band 3 - Library and Knowledge Services Assistant, Corporate

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. West Hertfordshire Teaching Hospitals NHS Trust Band 3 - Library and Knowledge Services Assistant, Corporate The closing date is 08 November 2026 Apply for this job Job summary This role provides NHS staff with access to the information needed for their decision-making, education, research and development. It involves identifying a person's information needs, locating the required information, and supplying it in the most relevant format available. The position will also provide a core role in supporting many of the administrative processes involved in a functioning library. This work will take place within the library at Watford General Hospital, with occasional support to the department's other library on the St Albans City Hospital site. Working hours are Monday-Friday 9am-5pm. Successful applicants without a level 3 Library and Information Archive Services Assistant apprenticeship or equivalent qualification would be expected to complete the course after starting, funded by the Trust. ****** IMPORTANT INFORMATION - PLEASE READ ****** Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role. Main duties of the job The main duties of the role relate to operating an enquiries desk to help NHS staff find the most relevant information, resource or service that meets their needs. This will involve searching in a variety of databases, systems and schemes for a required book or article, before acquiring a copy of the publication and getting it to the person requesting it. The role will also provide much of the administrative support necessary to meet the demands of the department, such a processing new registration applications to the library system, or keeping track and notifying someone when they are late returning their book. A good understanding of ICT will be needed, as well as troubleshooting and problem-solving skills, creativity, attention to detail, being flexible in a team, open to adaptation and change, able to show initiative on own development, manage distractions, prioritise appropriately during variable workloads, good customer service skills and the confidence to be a clear communicator. About us With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please contactwestherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Communit