Team Manager – Benefits and Homeless Prevention

Team Manager – Benefits and Homeless Prevention – Find Yourself in Hackney Skip to content Find Yourself in Hackney jobs and careers Menu Home Job search Leadership Opportunities Our Council Hackney Council and the Borough Join Hackney’s Transformation Team Join Hackney’s ICT Service Join Hackney’s Adult Services Join Children and Families Services Rebuilding a better Hackney Our Values What we offer Where we work Apprenticeships and Placements Management Trainee Programme Apprenticeships Apprenticeship Blog Placements Free job-finding support Find Yourself in Hackney > Job search > Team Manager – Benefits and Homeless Prevention Team Manager – Benefits and Homeless Prevention Send this job to a friend Print this page Recruitment privacy notice Job details Salary - Grade GBP £53,994 to £56,154 53994 - PO4 Contract Type Fixed Term / Secondment Contract Length 12 months Contracted Hours Full Time - 36 hours per week DBS Required No Department Climate, Homes and Economy Service Benefits and Homeless Prevention Service Closing date 08/11/2026 Apply Now PO4 | 12-Month Fixed-Term Contract / Secondment Opportunity We are seeking a resilient, proactive leader with expertise in Income Collection and Benefits to inspire and drive team excellence. In this role, key responsibilities include: – Overseeing end-to-end team management, including check-ins, performance reviews, and absence monitoring. – Providing strategic guidance and developing innovative solutions for complex cases. – Managing complaint responses to drive continuous learning and process improvements. We are looking for an exceptional Temporary Accommodation Income Collection & Benefits Manager to lead an operational team dedicated to supporting vulnerable households, maximising income collection, and optimising benefit take-up. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. About the Service The Benefits & Homeless Prevention Service combines benefits administration and homelessness prevention into a single integrated framework. This holistic approach allows us to address complex housing challenges, maximise benefit entitlement, and support residents through difficult life transitions effectively. Key Responsibilities – Team Leadership: Provide daily management, direction, and support to a team of up to 11 Income Collection and Housing Benefit Officers. – Income Maximisation: Oversee collection and benefit take-up strategies to reduce arrears for households placed in temporary accommodation. – Legal Coordination: Lead and coordinate possession action and legal referrals with Legal Services when necessary, ensuring all pre-legal steps and protocols are met. – Vulnerability & Support: Guide the team in handling complex resident cases empathetically, balancing firm debt management with compassionate support and signposting. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an acco